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OpenAI

Applied AI Delivery Lead

OpenAI

. Own delivery of priority AI initiatives for strategic customers .

Posted 11/5/2026full-timeNew York City • New York • United StatesSenior💰 $234,000 - $335,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading complex enterprise technology deployments and customer delivery programs, with a strong focus on AI systems, integrations, and measurable outcomes. Proven ability to build trust with stakeholders and translate customer priorities into actionable delivery plans.

Highest-signal resume keywords
AI Systems UnderstandingEnterprise ArchitectureCustomer Delivery ProgramsStrong Communication SkillsRisk Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Complex Enterprise Technology DeploymentsAPIsIntegrationsDeployment RisksDelivery CommitmentsSuccess MeasuresAdoption TrackingOutcome MeasurementDelivery PlanningTransformation Initiatives
Soft Skills
Strong Judgment Under AmbiguityBuilding Trust with CustomersNavigating Competing PrioritiesExcellent Communication SkillsPractical Approach to Delivery
Industry Keywords
Customer EngagementsIntegrated Delivery PlansLaunch ReadinessRollout PlanningStakeholder AccountabilityFeedback for Product TeamsCommercial AwarenessResource ConstraintsRepeatable Delivery MethodsCustomer Value and Growth

About the role

Key responsibilities & impact
  • Own delivery of priority AI initiatives for strategic customers
  • Lead complex customer engagements from scoping and planning through deployment, launch, and initial adoption
  • Build and drive integrated delivery plans across customer, OpenAI, and partner teams
  • Establish scope, milestones, accountable owners, dependencies, resource needs, and success measures
  • Identify risks, resolve blockers, navigate dependencies and resource constraints, and drive decisions
  • Lead launch readiness, rollout, enablement planning, and initial adoption
  • Define expected outcomes and measurement approaches with customers and account teams
  • Track adoption and consumption, assess results against baselines, and communicate value achieved
  • Lead customer and internal delivery reviews covering progress, launch confidence, risks, consumption, and revenue timing
  • Turn customer experience into repeatable playbooks, practical tools, and feedback for product and delivery teams
  • Partner with account and technical teams, FDEs, customers, and delivery partners

Requirements

What you’ll need
  • 7+ years of experience leading complex enterprise technology deployments, customer delivery programs, or transformation initiatives involving multiple teams and partners
  • Track record of driving programs from scope through launch and adoption, with accountability for delivery commitments and measurable customer outcomes
  • Strong technical aptitude, including understanding of AI systems, APIs, integrations, enterprise architecture, security dependencies, and deployment risks
  • Ability to translate customer priorities into actionable delivery plans with clear milestones, owners, dependencies, and success measures
  • Strong judgment under ambiguity, including identifying material risks, navigating competing priorities, and driving timely decisions
  • Experience building trust with customers and leading across teams outside your reporting line while holding stakeholders accountable
  • Excellent communication skills with executives, technical specialists, and customer operators
  • Commercial awareness and understanding of how deployment, adoption, and consumption contribute to customer value and growth
  • Practical approach to building repeatable delivery methods while adapting to individual customer needs
  • Ability to work from the US office three days per week

Benefits

Comp & perks
  • Equity
  • Performance-related bonus(es) for eligible employees
  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
  • 401(k) retirement plan with employer match
  • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents)
  • Paid medical and caregiver leave (up to 8 weeks)
  • Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
  • 13+ paid company holidays
  • Multiple paid coordinated company office closures throughout the year
  • Paid sick or safe time
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend
  • Daily meals in offices, and meal delivery credits as eligible
  • Relocation support for eligible employees
  • Charitable donation matching
  • Wellness stipends