Business Communications Lead, Product

OpenAI

. Set positioning for OpenAI’s business products, connecting capabilities to customer needs, enabled work, and supporting evidence .

Posted 9/21/2026full-timeSan Francisco • California • United StatesSenior💰 $297,000 - $330,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in communicating complex enterprise technology in relation to business needs, with a strong focus on storytelling and market narrative development. Proven ability to collaborate across teams and execute strategic launches effectively.

Highest-signal resume keywords

Enterprise Technology CommunicationBusiness StorytellingLaunch ExecutionRelationship BuildingStrategic Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

WritingMessagingMarket Narrative DevelopmentCustomer Evidence AnalysisProduct Launch Strategy

Soft Skills

JudgmentConfidenceCuriosityDecision-Making Under Pressure

Industry Keywords

Enterprise ProductsCustomer StoriesMedia OutreachProduct CommunicationsExecutive Perspectives

About the role

Key responsibilities & impact

Set positioning for OpenAI’s business products, connecting capabilities to customer needs, enabled work, and supporting evidence
Lead business storytelling for priority launches across Codex, ChatGPT Work, API and developer capabilities, agents, and other enterprise products
Build a sustained editorial program using customer stories, explainers, and executive perspectives
Turn complex product developments into clear, accurate stories for buyers, builders, and assessors
Build relationships with reporters and influential voices in enterprise technology
Drive launch execution from messaging and customer proof through spokesperson preparation, media outreach, and response analysis
Advise senior partners on the business story and clarify ownership and expert review
Collaborate with Product, Research, Marketing, Sales, and Product Communications teams
Report to the Head of Business Communications

Requirements

What you’ll need

Deep experience communicating complex enterprise technology in terms of business needs and outcomes
Record of leading significant launches and building a durable market narrative between them
Excellent writing, with a habit of explaining technical capabilities without jargon
Strong judgment about enterprise buyer needs and supporting customer evidence
Confidence working closely with senior executives and bringing teams to decisions under pressure
Ability to move from strategy into hands-on execution at speed
Curiosity about new ways to reach business audiences

Benefits

Comp & perks

Equity
Performance-related bonus(es) for eligible employees
Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents)
Paid medical and caregiver leave (up to 8 weeks)
Flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays
Multiple paid coordinated company office closures throughout the year for focus and recharge
Paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend
Daily meals in offices, and meal delivery credits as eligible
Relocation support for eligible employees
Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.