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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and leading community engagement programs, utilizing member feedback and program data to enhance participation and value. Proficient in building workflows and automations that streamline operations and improve member interactions.
Highest-signal resume keywords
Community Engagement Program DevelopmentWorkflow Improvement and AutomationData Analysis and RecommendationsClear Written CommunicationCustomer Success Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program OperationsCommunity Program DesignData Tracking and AnalysisAI Automation DevelopmentEvent Coordination
Soft Skills
CollaborationPrioritizationFollow-ThroughAdaptability
Tools & Technologies
Email Outreach ToolsMember Management SystemsAI Tools for AutomationCustomer Education Platforms
Industry Keywords
Customer SuccessCommunity EngagementMember FeedbackParticipation TrackingIntegration Management
About the role
Key responsibilities & impact- Develop and lead recurring community engagement programs for Champions
- Create opportunities for Champions to share practical examples, connect with peers and participate between events
- Use member feedback to improve programs across different audiences
- Develop outreach and email approaches reflecting Champions’ roles and interests
- Turn event discussions and member contributions into recaps, resources and next steps
- Coordinate nominations, onboarding and recognition with account teams and program leads
- Maintain current membership records and clear next steps for prospective and existing members
- Own workflow requirements, data checks and follow-through across recruitment, membership and engagement
- Partner with Customer Education Operations and technical teams on shared systems and complex integrations
- Build and improve AI automations that reduce manual work and support useful member interactions
- Track participation, repeat engagement and contributions
- Connect program data to adoption and customer value, using findings to improve programs
- Plan with the Champion Programs lead, partnering with program leads, regional leads and Customer Education Operations
Requirements
What you’ll need- More than five years of relevant experience, including customer-facing community work and hands-on program operations
- Independently designed, run and improved community programs at scale across different audiences
- Evidence that members returned, contributed and found value
- Experience building or improving workflows, automations or integrations
- Clear writing ability for participation invitations, audience-adapted communications, recaps and follow-up
- Ability to use program data and member feedback to make clear recommendations and investigate inconsistencies
- Ability to use AI to build practical solutions, assess automation quality and determine when human involvement is needed
- Ability to clarify ownership, manage competing priorities and follow through across teams
- Experience in Customer Success or related work connecting programs to adoption and usage is helpful
Benefits
Comp & perks- Equity
- Performance-related bonus(es) for eligible employees
- Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
- Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
- 401(k) retirement plan with employer match
- Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents)
- Paid medical and caregiver leave (up to 8 weeks)
- Flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
- 13+ paid company holidays
- Multiple paid coordinated company office closures throughout the year for focus and recharge
- Paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
- Mental health and wellness support
- Employer-paid basic life and disability coverage
- Annual learning and development stipend
- Daily meals in offices, and meal delivery credits as eligible
- Relocation support for eligible employees
- Charitable donation matching and wellness stipends may also be provided