Consumer Product Communications Lead

OpenAI

. Own communications strategy and narrative for ChatGPT and consumer-facing products .

Posted 10/27/2026full-timeUnited StatesSenior💰 $297,000 - $330,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading communications strategies for consumer technology products, with a focus on product launches, narrative development, and cross-functional collaboration. Proven ability to craft compelling messaging and build relationships with media and stakeholders in a fast-paced environment.

Highest-signal resume keywords

Communications StrategyProduct Launch ManagementNarrative DevelopmentAgency Partner ManagementCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Messaging DevelopmentCampaign ExecutionWriting and EditingMedia OutreachSpokesperson Preparation

Soft Skills

Strategic JudgmentCreative ThinkingIndependent Decision-MakingRelationship BuildingInfluence

Industry Keywords

Consumer TechnologyAI ImpactMedia and CultureProactive CampaignsConsumer Communications

About the role

Key responsibilities & impact

Own communications strategy and narrative for ChatGPT and consumer-facing products
Lead product launches from strategy through execution, including positioning, messaging, media outreach, spokesperson preparation, and follow-through
Develop proactive campaigns showing how people use products to learn, create, and solve everyday problems
Partner with Product, Research, Engineering, Marketing, Design, Legal, and communications teams
Build relationships with consumer and technology journalists, creators, and other technology voices
Direct the consumer communications agency partner and hold the team accountable for quality and results
Write and edit launch materials, pitches, talking points, and other communications
Anticipate questions and concerns, incorporate audience feedback, and assess campaign effectiveness

Requirements

What you’ll need

Strong track record leading communications for consumer technology products, including major launches and proactive campaigns
Ability to turn complex product capabilities into clear, compelling, accurate stories
Strategic judgment combined with hands-on execution
Ability to develop narratives, write pitches, and prepare spokespersons
Ability to build trusted cross-functional relationships and influence decisions
Creative ideas and strong editorial taste
Initiative, independent decision-making, and organization in a fast-moving environment
Experience managing agency partners and combined internal/external teams
Understanding of consumer media and culture
Interest in early adopters, power users, and how AI is changing people’s lives
Strong management skills
Strong perspective, conviction, confidence, writing, and influence

Benefits

Comp & perks

Equity
Performance-related bonus(es) for eligible employees
Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents)
Paid medical and caregiver leave (up to 8 weeks)
Flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays
Multiple paid coordinated company office closures throughout the year
Paid sick or safe time
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend
Daily meals in offices and meal delivery credits as eligible
Relocation support for eligible employees
Charitable donation matching
Wellness stipends
Flexible work arrangement with hybrid office attendance