Core Operations Lead – Community & Culture

OpenAI

. Establish and own Community & Culture’s integrated operating model .

Posted 10/27/2026full-timeUnited StatesSenior💰 $266,000 - $295,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in financial management, including budgeting, forecasting, and reporting processes, while leading operational improvements and capacity planning across diverse teams. Proven ability to establish governance frameworks and adapt strategies in dynamic environments.

Highest-signal resume keywords

Financial ManagementBudgeting And ForecastingCapacity PlanningGovernance FrameworksOperational Improvements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BudgetingForecastingFinancial PlanningResourcingCapacity PlanningOperational ReviewsDecision RightsSpend Approval ProcessesVendor OperationsContract Management

Soft Skills

AdaptabilityStrategic ThinkingLeadershipProblem-SolvingCollaboration

Industry Keywords

Community ManagementCreative TeamsMarketing TeamsInternational TeamsRelationship-Driven Teams

About the role

Key responsibilities & impact

Establish and own Community & Culture’s integrated operating model
Build and oversee tools and workflows for financial management, resourcing, and operating reviews
Establish budgeting, forecasting, spend approval, and reporting processes across central and international teams
Maintain visibility into planned, committed, and actual spend
Drive tradeoff decisions, investment shifts, and reallocations
Define decision rights, approval processes, program ownership, handoffs, and escalation paths
Lead resourcing and capacity planning for full-time, freelance, and agency work
Identify skills and capacity gaps and develop hiring and investment recommendations
Build agency and vendor operations covering scopes of work, contracts, onboarding, purchase orders, and renewals
Establish measures of forecast quality, planning reliability, capacity, and follow-through
Anticipate delivery issues and lead operational improvements as the team grows

Requirements

What you’ll need

10+ years of experience in operations, business operations, or a related discipline, including senior leadership responsibility for a complex, growing organization
Successful track record of owning budgets, forecasts, and financial planning processes
Experience building governance and ways of working adopted across multiple teams
Experience leading workforce and capacity planning across employees, contractors, and agencies
Ability to make progress with incomplete information and adapt as priorities change
Ability to move between organizational strategy and detailed execution
Understanding of creative, community, marketing, or other relationship-driven teams
Experience supporting international teams is valuable

Benefits

Comp & perks

Equity
Performance-related bonus(es) for eligible employees
Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents)
Paid medical and caregiver leave (up to 8 weeks)
Flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays
Multiple paid coordinated company office closures throughout the year
Paid sick or safe time
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend
Daily meals in offices and meal delivery credits as eligible
Relocation support for eligible employees
Charitable donation matching and wellness stipends may also be provided