Customer Success Manager – Ads Solutions

OpenAI

. Own relationships with a portfolio of advertising partners as their primary point of contact .

Posted 9/18/2026full-timeDublin • IrelandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing advertiser relationships and driving product adoption within the digital advertising ecosystem. Proficient in analyzing performance data to provide strategic recommendations and enhance platform value.

Highest-signal resume keywords

Digital Advertising ExperienceAccount ManagementData Querying (SQL)Advanced Excel/Google SheetsClear Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital AdvertisingAccount ManagementData AnalysisPerformance Data InterpretationCampaign ManagementProduct Adoption StrategiesOnboarding ProcessesClient-Facing Role ExperienceAdvertising Ecosystem KnowledgeStrategic Recommendations

Soft Skills

Clear CommunicationTrust BuildingOwnershipAccountabilitySound Judgment

Industry Keywords

AdtechCampaign PerformanceClient SuccessPartnership ExpansionStakeholder Engagement

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own relationships with a portfolio of advertising partners as their primary point of contact
Guide advertisers through onboarding and campaign launches
Ensure strong adoption of OpenAI’s advertising products
Analyze campaign performance and provide actionable recommendations
Identify opportunities to expand partnerships through product adoption and incremental investment
Partner with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value
Surface advertiser feedback and insights to inform product improvements and long-term strategy
Build scalable processes and best practices supporting the growth of OpenAI’s advertising ecosystem

Requirements

What you’ll need

5-10+ years of experience in digital advertising, account management, customer success, consulting, or a related client-facing role
Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment
Comfortable interpreting performance data and translating insights into strategic recommendations
Experience with data querying, such as SQL and advanced Excel/Google Sheets
Clear communication and ability to build trust with technical and non-technical stakeholders
Ownership and accountability in fast-moving, evolving environments
Sound judgment and commitment to user trust and responsible platform growth
Able to work from the Dublin office three days per week
Authorization to work in the country where the job is located may be required

Benefits

Comp & perks

Hybrid work model of 3 days in the Dublin office per week
Relocation assistance to new employees
Immigration and sponsorship support may be provided based on unique circumstances
Reasonable accommodations for applicants with disabilities