Customer Success Manager, Ads Solutions

OpenAI

. Own relationships with a portfolio of advertising partners as their primary point of contact .

Posted 9/30/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $176,000 - $234,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing advertiser relationships and driving campaign success through data analysis and strategic recommendations. Proficient in building scalable processes that enhance advertising ecosystem growth while ensuring clear communication with diverse stakeholders.

Highest-signal resume keywords

Digital Advertising ExperienceAccount ManagementData Querying (SQL)Advanced Excel/Google SheetsStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital AdvertisingAccount ManagementData AnalysisPerformance Data InterpretationCampaign Launch Management

Soft Skills

Clear CommunicationOwnershipSound JudgmentCommitment to User Trust

Industry Keywords

AdtechClient-Facing RoleAdvertising PartnersOnboardingCampaign Performance

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own relationships with a portfolio of advertising partners as their primary point of contact
Guide advertisers through onboarding and campaign launches
Analyze campaign performance and provide actionable recommendations
Identify opportunities to expand partnerships through product adoption and incremental investment
Partner with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value
Surface advertiser feedback and insights to inform product improvements and long-term strategy
Build scalable processes and best practices supporting the growth of OpenAI’s advertising ecosystem

Requirements

What you’ll need

5–10+ years of experience in digital advertising, account management, customer success, consulting, or a related client-facing role
Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment
Ability to interpret performance data and translate insights into strategic recommendations
Experience with data querying, such as SQL and advanced Excel/Google Sheets
Clear communication with technical and non-technical stakeholders
Ownership and accountability in fast-moving, evolving environments
Sound judgment and commitment to user trust and responsible platform growth
Must reside in the Los Angeles area
Must be authorized to work in the United States

Benefits

Comp & perks

Equity
Commission
Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents)
Paid medical and caregiver leave (up to 8 weeks)
Flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays
Multiple paid coordinated company office closures throughout the year
Paid sick or safe time
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend
Daily meals in offices and meal delivery credits as eligible
Relocation support for eligible employees
Charitable donation matching
Wellness stipends
Immigration and sponsorship support may be provided based on individual circumstances