Deployment Lead, Financial Services

OpenAI

. Define how OpenAI delivers complex systems to customers .

Posted 9/23/2026full-timeNew York City • New York • United StatesSenior💰 $230,000 - $294,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer-facing technical delivery leadership within the Financial Services industry, with a strong focus on managing complex customer engagements and driving AI/LLM system implementations. Capable of translating business outcomes into actionable technical plans while ensuring timely delivery and alignment with customer goals.

Highest-signal resume keywords

Customer-Facing Technical Delivery LeadershipFinancial Services ExpertiseAI/LLM Systems ShippingStrategic Thinking and Pattern-MatchingComplex Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Delivery PlanningSystem-Level UnderstandingExecution-Level DetailSolution PatternsIntegration BasicsKPI MeasurementChange ManagementPrototypingWorkflow MappingAcceptance Criteria Definition

Soft Skills

Executive PresenceStrong CommunicationDecision-MakingAdaptabilityCollaboration

Industry Keywords

Financial ServicesCustomer EngagementsHigh-Stakes CoordinationAI IntegrationDynamic Work Environments

About the role

Key responsibilities & impact

Define how OpenAI delivers complex systems to customers
Own how customer systems are built, shipped, and adopted
Translate business outcomes into technical plans
Run day-to-day execution across FDEs, Researchers, and Customer Engineers
Partner with customer teams to ensure delivery supports their goals
Focus on the Financial Services vertical, partnering with banks, asset managers, and private capital investors
Embed with customers to map workflows and success criteria
Ensure components ship on time
Lead readiness, onboarding, adoption, and change management
Track progress and manage dependencies
Make sequencing decisions and drive 0→1 prototypes through MVP and scale
Share field insights with Product and Research to guide roadmaps and priorities
Own technical delivery plans for multiple interdependent work streams, including milestones, dependencies, and acceptance criteria
Drive delivery across OpenAI FDE and customer teams and protect the critical path
Shape tools and integrations and translate requirements into delivery plans
Partner with Product and Research to align platform and research work streams with deployment goals
Codify solution patterns and evaluations and package field signals to improve products and models
Set impact hypotheses, baselines, and KPIs; measure pre- and post-deployment results and report to executive sponsors
Shape how OpenAI engages Financial Services customers

Requirements

What you’ll need

7+ years of customer-facing technical delivery leadership
Expertise in the Financial Services industry
Track record leading large, complex, high-stakes customer engagements with tight coordination and fast decision-making, ideally involving AI
Ability to excel in high-ambiguity environments and simplify complex, dynamic work
Ability to move between system-level understanding and execution-level detail
Ability to understand customer workflows/data, map constraints, sketch architectures, and move ambiguous problems to shipped systems
Strategic thinking and pattern-matching ability
Strong technical fluency and sequencing judgment
Experience discussing technical details, pressure-testing architectures, and making trade-offs
Experience shipping AI/LLM systems
Understanding of solution patterns, integration basics, and production pitfalls
Executive presence and ability to translate complex technical trade-offs for business leaders
Willingness to be onsite with customers often 25–50%, sometimes higher
Ability to work from the NYC office three days per week
Ability to travel up to 50%

Benefits

Comp & perks

Equity
Performance-related bonus(es) for eligible employees
Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents)
Paid medical and caregiver leave (up to 8 weeks)
Flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays
Multiple paid coordinated company office closures throughout the year for focus and recharge
Paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend
Daily meals in offices and meal delivery credits as eligible
Relocation support for eligible employees
Charitable donation matching and wellness stipends may also be provided