Field Enablement Lead, Technical Success

OpenAI

. Design, implement, and scale comprehensive enablement programs for Technical Success onboarding, role-based skill development, and ongoing readiness .

Posted 9/17/2026full-timeSan Francisco • California • United StatesSenior💰 $272,000 - $302,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and scaling technical enablement programs, with a strong focus on instructional design principles and adult learning theory. Proven ability to lead cross-functional initiatives and create impactful technical learning assets that enhance onboarding and readiness.

Highest-signal resume keywords

Technical Enablement Program DesignSolutions Engineering ExperienceInstructional Design PrinciplesCustomer-Facing ExperienceAI/ML Technologies Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical EnablementSolutions ArchitectureCurriculum DesignProgram ManagementContent CreationLearning InterventionsPlaybook DevelopmentKnowledge Sharing SystemsOnboarding ImprovementFeedback Utilization

Soft Skills

Exceptional CommunicationOrganizational SkillsInfluencing SkillsJudgmentLeadership

Industry Keywords

SaaSTechnical SuccessEnablement MethodologiesAdult Learning TheoryGTM

About the role

Key responsibilities & impact

Design, implement, and scale comprehensive enablement programs for Technical Success onboarding, role-based skill development, and ongoing readiness
Redefine and operate the Subject Matter Expert (SME) program
Create pathways for technical experts to share knowledge and increase technical depth and consistency across GTM
Own and proactively maintain a versioned repository of technical pitches, demos, playbooks, and launch-ready assets
Partner with Technical Success leadership, Product Enablement, and product SMEs to identify skill gaps
Deliver targeted learning interventions
Capture, vet, organize, and make field- and SME-generated technical content easy to discover, trust, and reuse

Requirements

What you’ll need

5+ years of experience in technical enablement, solutions engineering, solutions architecture, technical success, or a related role
Proven track record of designing and scaling technical enablement programs in high-growth SaaS or technology environments
Exceptional communication and organizational skills
Ability to lead multiple complex programs and align senior cross-functional stakeholders
Experience building customer-journey-based playbooks, how-to guides, and technical learning assets
Direct customer-facing experience as a Solutions Engineer, Solutions Architect, or similar technical practitioner, or experience leading these teams
Strong judgment and ability to independently define, prioritize, and lead ambiguous, high-impact initiatives
Ability to influence across organizational boundaries
Strong understanding of enablement methodologies, instructional design principles, and adult learning theory
Familiarity with AI/ML technologies, platform products, or deeply technical SaaS offerings
Experience leading SME programs, communities of practice, or knowledge-sharing systems
Background in technical content creation, curriculum design, or training facilitation
Experience shaping strategic enablement programs that measurably improve onboarding speed, technical readiness, and execution
Ability to use technology and automation to personalize learning, scale enablement, and improve programs through feedback and measurable outcomes

Benefits

Comp & perks

Equity
Performance-related bonus(es) for eligible employees
Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents)
Paid medical and caregiver leave (up to 8 weeks)
Flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays
Multiple paid coordinated company office closures throughout the year
Paid sick or safe time
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend
Daily meals in our offices, and meal delivery credits as eligible
Relocation support for eligible employees
Charitable donation matching and wellness stipends may also be provided
Reasonable accommodations for applicants with disabilities