Field Service Engineer

OpenAI

. Lead field support for startup, commissioning, troubleshooting, repair, and reliability improvement across critical data center infrastructure .

Posted 10/27/2026full-timeRemote • United StatesSeniorLead💰 $157,000 - $221,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in troubleshooting and reliability improvement for critical electrical and mechanical infrastructure, with a strong focus on safety practices and effective communication across teams. Proven ability to lead field service operations and develop technical training programs to enhance team performance.

Highest-signal resume keywords

Field Engineering LeadershipTroubleshooting ExpertiseSafety ComplianceTechnical Training DevelopmentData Center Operations Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingRoot-Cause AnalysisReliability ImprovementOne-Line DiagramsP&IDsControl DiagramsCommissioning RecordsElectromechanical SystemsHVAC SystemsElectrical Systems

Soft Skills

Clear CommunicationTeam DevelopmentCoachingCollaborationProblem-Solving

Tools & Technologies

BMSEPMSSCADAPLCData Center Infrastructure

Certifications & Qualifications

Electrical CertificationsMechanical CertificationsHVAC CertificationsSafety Certifications

Industry Keywords

Critical InfrastructureHyperscale Data CentersMission-Critical EnvironmentsField Service OperationsMaintenance Procedures

Tech Stack

Tools & technologies

Switching

About the role

Key responsibilities & impact

Lead field support for startup, commissioning, troubleshooting, repair, and reliability improvement across critical data center infrastructure
Serve as the senior technical owner for transformers, switchgear, UPS systems, generators, PDUs, protection and controls, chillers, cooling towers, pumps, CDUs, CRAH units, and associated control systems
Diagnose complex failures across power, cooling, controls, and hardware interfaces; distinguish symptoms from root causes and drive corrective actions through validation
Build the field service operating model, including staffing recommendations, coverage, escalation paths, response expectations, spare-parts strategy, documentation, and performance metrics
Aid in hiring, development, and coaching other field service engineers and technicians
Partner with design, construction, commissioning, site operations, and hardware teams to improve maintainability, readiness, and lifecycle reliability
Manage OEM and service-provider relationships, technical escalations, repair plans, warranties, and sustained corrective action
Establish and improve safe work practices, including lockout/tagout, switching and maintenance procedures, MOPs, SOPs, EOPs, and incident response
Translate field learning into design feedback, preventive maintenance improvements, training, and reusable standards

Requirements

What you’ll need

8+ years of hands-on experience supporting critical electrical, mechanical, or electromechanical infrastructure
Deep technical expertise in at least one discipline, electrical or mechanical, with ability to troubleshoot across electromechanical and controls boundaries
Experience building, leading, or materially developing a field engineering, service, maintenance, or technician team
Demonstrated success leading high-severity troubleshooting, root-cause analysis, corrective action, and reliability improvement
Ability to read and use one-line diagrams, schematics, P&IDs, sequence-of-operations documents, control diagrams, equipment manuals, and commissioning records
Strong safety judgment and experience working under formal energization, isolation, maintenance, and change-control procedures
Clear written and verbal communication with engineers, technicians, vendors, construction teams, and senior stakeholders
Ability to travel up to 50% and support planned or urgent field activity when required
Bachelor's degree in engineering or a related technical field, or equivalent practical experience
Experience with hyperscale data centers, high-density compute infrastructure, or other mission-critical environments
Experience bringing new sites from construction and commissioning into steady-state operations
Working knowledge of BMS, EPMS, SCADA, PLC, or other infrastructure monitoring and controls platforms
Experience establishing service programs, readiness criteria, technical training, or fleet-wide reliability standards
Relevant electrical, mechanical, HVAC, controls, safety, or trade certifications

Benefits

Comp & perks

Equity
Performance-related bonus(es) for eligible employees
Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents)
Paid medical and caregiver leave (up to 8 weeks)
Flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays
Multiple paid coordinated company office closures throughout the year
Paid sick or safe time
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend
Daily meals in offices and meal delivery credits as eligible
Relocation support for eligible employees
Charitable donation matching and wellness stipends may also be provided