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Global Leaves and Accommodations Analyst
OpenAI. Coordinate assigned U.S. and international leave cases from intake through closure, including medical, parental, and statutory leaves . Follow up on documentation, track cases, coordinate return-to-work processes, and
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing leave of absence and workplace accommodations processes, ensuring compliance with U.S. regulations such as FMLA and ADA. Proficient in utilizing HRIS and case-management systems to maintain accurate records and facilitate effective communication with employees and stakeholders.
Highest-signal resume keywords
Leave Of Absence ManagementHRIS ExperienceFMLA KnowledgeClear CommunicationCase Administration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Case AdministrationData ManagementDocumentation TrackingPayroll CoordinationRecord KeepingSpreadsheet ProficiencyConfidential Information HandlingProcess ImprovementMulti-State Employee SupportStatutory Leave Knowledge
Soft Skills
Empathetic CommunicationSound JudgmentAccountabilityAdaptabilityProblem-Solving
Tools & Technologies
HRISWorkdayCase-Management SystemSpreadsheetsData Tracking Systems
Industry Keywords
Leave ManagementWorkplace AccommodationsEmployee InquiriesConfidential RecordsU.S. Leave Regulations
About the role
Key responsibilities & impact- Coordinate assigned U.S. and international leave cases from intake through closure, including medical, parental, and statutory leaves
- Follow up on documentation, track cases, coordinate return-to-work processes, and close cases
- Provide employees and managers with clear updates about required information, timelines, and next steps
- Respond to routine questions using approved guidance and route out-of-scope questions to the appropriate partner
- Organize information, coordinate follow-ups, and document approved next steps for ergonomic, disability-related, and religious accommodations
- Handle medical documentation through approved confidential channels and escalate eligibility, policy, legal, and determination questions
- Maintain leave and accommodations data in HRIS and case-tracking systems
- Complete routine checks, investigate discrepancies, make approved updates, and support audits or testing with HR Systems
- Check approved case and pay information for payroll handoffs, including company-paid time off, statutory benefits, vendor-reported events, and company top-ups
- Flag discrepancies and cutoff risks and confirm agreed corrections are completed
- Track actions with third-party administrators, vendors, HR Business Partners, Payroll, and HR Systems
- Keep case owners informed of blockers and raise competing priorities or urgent employee needs to the manager
- Identify recurring issues and suggest improvements to checklists, templates, and documentation
- Help implement approved improvements that reduce errors and simplify processes
Requirements
What you’ll need- Hands-on experience supporting leave of absence, workplace accommodations, or related HR operations, including case administration, employee inquiries, or confidential records
- Working familiarity with U.S. leave and accommodations concepts, such as FMLA, ADA, and applicable state or local requirements
- Ability to manage multiple cases, dates, documents, and follow-ups while maintaining accurate records and raising deadline risks early
- Practical experience with an HRIS or case-management system
- Experience using spreadsheets to check data
- Workday experience is helpful
- Clear and empathetic communication with employees, managers, and cross-functional partners
- Sound judgment with confidential information
- High standard of accuracy, accountability, and service
- Ability to learn from feedback and contribute practical improvements
- Experience supporting a multi-state or international employee population is helpful, but not required
Benefits
Comp & perks- Equity
- Performance-related bonus(es) for eligible employees
- Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
- Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
- 401(k) retirement plan with employer match
- Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents)
- Paid medical and caregiver leave (up to 8 weeks)
- Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
- 13+ paid company holidays
- Multiple paid coordinated company office closures throughout the year
- Paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
- Mental health and wellness support
- Employer-paid basic life and disability coverage
- Annual learning and development stipend
- Daily meals in offices and meal delivery credits as eligible
- Relocation support for eligible employees
- Charitable donation matching and wellness stipends may also be provided
- Reasonable accommodations for applicants with disabilities