Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
OpenAI

Head of Employee Tech – Experience

OpenAI

. Lead ETX’s global growth across Helpdesk, Systems Operations, Logistics, and AV .

Posted 9/22/2026full-timeSan Francisco • California • United StatesLead💰 $313,000 - $347,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading global organizations through growth and transformation, focusing on measurable improvements in employee experience and operational reliability. Capable of building leadership teams and driving cross-functional execution to achieve lasting results.

Highest-signal resume keywords
Global Organization LeadershipEmployee Experience ImprovementAI-Driven Operational RethinkingLeadership Team DevelopmentCross-Functional Execution

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Empathy in CommunicationStrategic Direction Setting
Industry Keywords
HelpdeskSystems OperationsLogisticsAVUser Journey SimplificationService DesignEmployee OwnershipPerformance MeasurementOrganizational TransformationReliability and Security

About the role

Key responsibilities & impact
  • Lead ETX’s global growth across Helpdesk, Systems Operations, Logistics, and AV
  • Establish shared strategy and accountability for employee outcomes
  • Elevate employee experience through research and design
  • Direct investment to simplify user journeys, remove unnecessary effort, and amplify employee capabilities
  • Accelerate agent-led and customer-zero work as AI capabilities advance
  • Challenge workflows and extend what agents can own end to end
  • Evolve the operating model to deliver measurable amplification
  • Develop leaders and strengthen teams
  • Scale global services with commitments to reliability, security, responsiveness, and effective controls
  • Measure performance through employee effort, service quality, and time to resolution
  • Shape priorities and investment with company leadership
  • Accelerate cross-functional execution, adoption, and measurable improvements
  • Translate employee friction into lasting improvements in policy, service design, and ownership
  • Ensure ETX restores productivity, communicates with empathy, and addresses recurring failures

Requirements

What you’ll need
  • Experience leading global organizations through growth and transformation
  • Demonstrated measurable improvements in employee experience and reliability
  • Ability to use research and design to challenge assumptions and remove unnecessary work
  • Ability to rethink organizational operations as AI advances
  • Experience expanding what agents can own and delivering measurable amplification
  • Ability to build leadership teams that help people grow and own meaningful work
  • Ability to set direction and investment priorities with leadership across the company
  • Ability to own execution, adoption, and lasting results
  • Ability to work from the US office three days per week
  • Legal authorization to work in the country where the job is located

Benefits

Comp & perks
  • Equity
  • Performance-related bonus(es) for eligible employees
  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
  • 401(k) retirement plan with employer match
  • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents)
  • Paid medical and caregiver leave (up to 8 weeks)
  • Flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
  • 13+ paid company holidays
  • Multiple paid coordinated company office closures throughout the year for focus and recharge
  • Paid sick or safe time
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend
  • Daily meals in offices
  • Meal delivery credits as eligible
  • Relocation support for eligible employees
  • Charitable donation matching
  • Wellness stipends
  • Immigration and sponsorship support may be provided based on individual circumstances