Product Engagement Manager, User Operations

OpenAI

. Lead a team coordinating product launches across internal and external teams, ensuring seamless execution and support readiness .

Posted 11/10/2026full-timeSan Francisco • California • United StatesMid-LevelSenior💰 $279,000 - $310,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading product launches and enablement functions, with a strong focus on customer advocacy and cross-functional collaboration. Proficient in using metrics and feedback to drive strategic insights and improve processes.

Highest-signal resume keywords

Product ManagementCustomer AdvocacyCross-Functional CollaborationAutomation and Tool DevelopmentPerformance Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product EnablementLaunch ReadinessWorkflow ManagementDashboard CreationScripted AutomationLightweight PipelinesMetrics AnalysisFeedback Loop ImplementationRisk IdentificationPost-Launch Analysis

Soft Skills

CoachingCommunicationOrganizational SkillsOwnershipAdaptability

Industry Keywords

Customer SupportProduct LaunchScalable Feedback LoopsHigh-Performing TeamPerformance Insights

About the role

Key responsibilities & impact

Lead a team coordinating product launches across internal and external teams, ensuring seamless execution and support readiness
Set team strategy and priorities, translate them into goals and quality standards, and allocate capacity
Build a high-performing team through coaching, feedback, development, and performance management
Build a Voice of the User program with scalable feedback loops between Support, Product, and Engineering
Advocate for users by representing their needs and pain points in product and engineering discussions
Partner with Product, Engineering, Marketing, and Operations to align on launch goals and timelines
Monitor post-launch performance and gather support data to assess product impact and inform improvements
Document and standardize launch procedures to make them repeatable and scalable
Identify launch risks and propose solutions to minimize customer disruption
Report on feedback-loop performance, insights, trends, and recommendations for the product roadmap
Manage day-to-day work while architecting systems needed to scale operations
Continue performing individual contributor work while leading a small team

Requirements

What you’ll need

Experience leading product enablement or launch-readiness functions at scale, particularly in a customer support environment
Experience shipping tooling or automations that reduced manual work and scaled beyond a single team
Experience with workflows, dashboards, scripted automation, or lightweight pipelines
Experience in product management with automation and tool development
Ability to use metrics and feedback to improve decisions and processes
Ability to build strong cross-functional relationships with Product, Engineering, and Operations teams
Passion for customer advocacy and ability to translate customer feedback into strategic product insights
Highly organized and able to manage multiple projects with competing deadlines
Ability to communicate technical concepts and customer pain points clearly to diverse audiences
Ability to take ownership from ideation through implementation and post-launch analysis
Ability to thrive in a fast-paced environment with shifting priorities
Able to work from the San Francisco office three days per week

Benefits

Comp & perks

Equity
Performance-related bonus(es) for eligible employees
Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents)
Paid medical and caregiver leave (up to 8 weeks)
Flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays
Multiple paid coordinated company office closures throughout the year for focus and recharge
Paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend
Daily meals in offices, and meal delivery credits as eligible
Relocation support for eligible employees
Charitable donation matching and wellness stipends may also be provided