Product Engagement Specialist, User Operations

OpenAI

. Design, build, and own scalable systems for launch readiness, feedback capture, triage, synthesis, and routing .

Posted 9/18/2026full-timeSan Francisco • California • United StatesSeniorLead💰 $216,000 - $240,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product launch coordination, with a strong focus on building relationships across Product, Engineering, and Operations teams. Proficient in translating customer feedback into actionable product insights while managing multiple projects in a fast-paced environment.

Highest-signal resume keywords

Product Launch CoordinationTechnical Program ManagementAPIs and IntegrationsData-Driven Decision MakingExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product ManagementTechnical Program ManagementData FlowsAnalyticsAutomationLightweight ScriptingFeedback Loop DevelopmentPost-Launch AnalysisRisk IdentificationProject Management

Soft Skills

Relationship BuildingProactive OwnershipAdaptabilityCollaborationProblem Solving

Industry Keywords

Customer Support EnvironmentLaunch ReadinessUser OperationsProduct RoadmapFeedback Capture

About the role

Key responsibilities & impact

Design, build, and own scalable systems for launch readiness, feedback capture, triage, synthesis, and routing
Coordinate product launches across internal User Operations teams and external third-party teams
Develop and implement scalable feedback loops between support teams and Product/Engineering teams
Advocate for user needs and pain points in product and engineering discussions
Collaborate with Product, Engineering, Marketing, and Operations to align on launch goals and timelines
Document and standardize launch procedures for repeatable, scalable execution
Monitor post-launch performance and gather support-team data to evaluate product impact
Identify rollout risks and challenges and propose mitigation solutions
Report on feedback-loop performance, insights, trends, and recommendations for the product roadmap

Requirements

What you’ll need

8+ years of experience in product launch coordination, especially within a customer support environment (internal and/or external)
Product management, technical program management, or similarly hands-on experience taking ambiguous problems from discovery through delivery and adoption
Skilled at building relationships with Product, Engineering, and Operations teams
Technical fluency in APIs, integrations, data flows, analytics, automation, or lightweight scripting
Experience translating customer feedback into strategic product insights
Ability to manage multiple projects with competing deadlines
Excellent communication skills, including clearly articulating technical concepts and customer pain points to diverse audiences
Proactive ownership of initiatives from ideation through implementation and post-launch analysis
Comfort working in a fast-paced environment where priorities can shift quickly
Data-driven mindset using metrics and feedback to guide decision-making and optimize processes
Ability to work from the San Francisco office three days per week

Benefits

Comp & perks

Equity
Performance-related bonus(es) for eligible employees
Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents)
Paid medical and caregiver leave (up to 8 weeks)
Flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays
Multiple paid coordinated company office closures throughout the year for focus and recharge
Paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend
Daily meals in offices, and meal delivery credits as eligible
Relocation support for eligible employees
Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided
Hybrid work model