Program Manager, Partner Content – Storytelling

OpenAI

. Build and own the partner customer reference program .

Posted 10/22/2026full-timeSan Francisco • California • United StatesSeniorLead💰 $287,000 - $318,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in partner marketing and customer storytelling, with a strong focus on developing impactful case studies, whitepapers, and webinars. Proven ability to build relationships with partners and executives while driving content strategy and execution.

Highest-signal resume keywords

Partner Marketing ExperienceCustomer Storytelling ProgramsContent DevelopmentRelationship-Building SkillsStrategic Execution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case Study DevelopmentWhitepaper CreationWebinar ProductionContent StrategyMessaging DevelopmentEditorial JudgmentCustomer Outcomes AnalysisMarketing Investment EvaluationTechnical Capability TranslationContent Publishing

Soft Skills

StorytellingCuriosityPersistenceCollaborationTrust Building

Industry Keywords

B2B Technology MarketingCustomer Reference ProgramPartner GrowthSales ConversationsDigital ExperiencesEditorial Pipeline ManagementCross-Functional CollaborationContent Engagement TrackingLaunch NarrativesPartner Communications

About the role

Key responsibilities & impact

Build and own the partner customer reference program
Establish a repeatable approach to sourcing, qualifying, developing, approving, and publishing customer stories with partners
Develop internal proof points that can mature into public references
Lead case studies, whitepapers, webinars, and other customer-proof content
Develop partner narratives, positioning, thought leadership, and messaging for internal and external audiences
Own OpenAI Partner Network website content strategy, messaging, and ongoing content development
Support partner launches and communications through launch narratives, announcements, and supporting content
Build relationships with partner founders, executives, marketing teams, and customers
Prioritize opportunities supporting adoption, qualified pipeline, and partner growth
Bring customer proof into sales conversations, partner programs, campaigns, events, and digital experiences
Maintain editorial pipeline, ownership, approval process, and publishing cadence
Track reference readiness, content engagement, sales usage, pipeline contribution, and adoption
Collaborate cross-functionally with Partnerships, Sales, Product Marketing, Communications, Brand, Design, Legal, and partner teams

Requirements

What you’ll need

10+ years of experience across partner marketing, product marketing, customer marketing, content marketing, communications, or related B2B technology marketing roles
Exceptional storytelling and editorial judgment
Experience building customer reference or storytelling programs
Experience developing case studies, whitepapers, webinars, and thought leadership grounded in credible customer outcomes
Strong business judgment and track record of choosing marketing investments based on customer relevance, pipeline potential, adoption, and commercial impact
Hands-on experience conducting interviews, drafting content, developing messaging, coordinating approvals, and getting work published
Strong relationship-building skills, curiosity, and persistence
Ability to earn trust with founders, executives, and customers
Ability to collaborate across Partnerships, Sales, Product Marketing, Communications, Brand, and Legal
Experience translating technical capabilities into accessible customer value, with attention to accuracy, substantiation, and permissions
Comfort moving between strategy and execution and creating repeatable programs that scale
Ability to work from the San Francisco office three days per week

Benefits

Comp & perks

Equity
Performance-related bonus(es) for eligible employees
Medical, dental, and vision insurance for you and your family
Employer contributions to Health Savings Accounts
Pre-tax Health FSA, Dependent Care FSA, and commuter expense accounts
401(k) retirement plan with employer match
Paid parental leave: up to 24 weeks for birth parents and 20 weeks for non-birthing parents
Paid medical and caregiver leave: up to 8 weeks
Flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays
Multiple paid coordinated company office closures throughout the year
Paid sick or safe time
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend
Daily meals in offices
Meal delivery credits as eligible
Relocation support for eligible employees
Charitable donation matching
Wellness stipends