Senior Manager, Supplier MDM Operations

OpenAI

. Own supplier onboarding and maintenance across identity, legal entities, sites, tax documentation, authorized contacts, payment methods, and banking information .

Posted 10/24/2026full-timeSan Francisco • California • United StatesSenior💰 $216,000 - $240,000 per yearWebsite

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Own supplier onboarding and maintenance across identity, legal entities, sites, tax documentation, authorized contacts, payment methods, and banking information
Set service standards and take accountability for operational results
Set operating and capacity plans across demand, handling effort, backlog, and coverage
Prioritize work, quantify tradeoffs, and assign qualified owners and backups
Own execution of sensitive-change controls, including identity and authority verification, documented evidence, employee review, and backup coverage
Maintain segregation of duties across preparation, approval, implementation, invoice processing, and payment approval
Lead and develop the operating team and eligible service partners through goals, coaching, performance management, cross-training, and quality review
Use contractors for surge capacity and match assignments to approved access and scope
Resolve complex supplier-data and synchronization failures with AP, Procurement Operations, Tax, Treasury, Security, and Finance Systems
Establish accountable owners, verify fixes across systems, and remove recurring causes
Direct supplier-data remediation involving hierarchies, entity/site relationships, duplicates, holds, inactivation, and reactivation
Reconcile open obligations and validate downstream effects before changes take effect
Own the operating scorecard for readiness, field completeness, queue aging, supplier wait time, rework, control evidence, and payment exceptions
Establish operating cadence and decision frameworks with the Supplier MDM Lead
Protect transformation time, maintain coverage, and turn recurring operational issues into improvement requirements
Deliver measured improvements through AI and automation for validation, duplicate detection, queue monitoring, and evidence preparation
Define quality thresholds, access boundaries, human approvals, monitoring, and fallback procedures

Requirements

What you’ll need

Substantial supplier master data, P2P, or finance operations experience
Track record of independently leading a complex operation
Experience developing people or managing service delivery at scale
Deep knowledge of supplier identity, legal entities, sites, tax data, and payment data
Experience owning operating controls in an audited environment
Knowledge of segregation of duties, independent verification, evidence quality, and remediation of control gaps
Ability to make sound decisions under ambiguity and time pressure
Experience resolving cross-functional escalations with clear accountability
Deep experience with ERP and procurement workflows
Ability to trace data across systems
Oracle and Zip experience helpful
Experience building capacity plans and service measures
Experience coaching teams through performance issues
Demonstrated improvements in throughput, quality, backlog, and resilience
Practical AI fluency and experience improving workflows with automation
Experience delivering measurable automation benefits with authorized human ownership of sensitive decisions
Ability to influence senior stakeholders across Procurement, AP, Tax, Treasury, Security, and technology teams

Benefits

Comp & perks

Equity
Performance-related bonus(es) for eligible employees
Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents)
Paid medical and caregiver leave (up to 8 weeks)
Flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays
Multiple paid coordinated company office closures throughout the year
Paid sick or safe time
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend
Daily meals in offices and meal delivery credits as eligible
Relocation support for eligible employees
Charitable donation matching and wellness stipends may also be provided