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OpenAI

Support Delivery Lead

OpenAI

. Build and lead a team of technical and troubleshooting experts .

Posted 9/23/2026full-timeSan Francisco • California • United StatesSenior💰 $284,000 - $315,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in leading technical support engineering teams and operationalizing solutions to enhance customer experience. Possesses deep technical expertise in application development and infrastructure, with a strong focus on strategic leadership and team empowerment.

Highest-signal resume keywords
Technical Support Engineering LeadershipApplication Development ExpertiseOperational Systems UnderstandingInfluencing Product RoadmapsScaling Support Impact Through AI

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical Support EngineeringSoftware EngineeringApplication DevelopmentInfrastructure ManagementTooling ImplementationSystems ThinkingOperational DirectionCustomer ReliabilityEscalation ManagementProcess Iteration
Soft Skills
Collaborative ApproachHigh-IntegrityEmpowerment of Team MembersBuilding TrustMission-Driven Mindset
Industry Keywords
Customer ExperienceSupport LeadershipHigh-Scale Environments24x7 CoverageGo-To-Market Strategy

Tech Stack

Tools & technologies
Go

About the role

Key responsibilities & impact
  • Build and lead a team of technical and troubleshooting experts
  • Serve as the last line of defense before the core Engineering team
  • Partner with Engineering and customer teams to build systems for resolving escalated issues
  • Engage senior internal or customer leaders and coordinate resources across teams
  • Operationalize solutions from customer issues at scale
  • Iterate on internal processes with Engineering, Go-To-Market, and vendor partners
  • Influence product roadmaps and improve customer experience through support
  • Manage team scaling and operations to deliver global 24x7 coverage, including holidays and weekends as needed
  • Build strong customer relationships and ensure application success
  • Ensure the team assists beyond its core remit
  • Participate in the broader Support leadership team and build across the organization

Requirements

What you’ll need
  • 8+ years of experience in technical support engineering or software engineering
  • 4+ years of experience leading technical support engineering or software engineering teams, ideally in high-scale or fast-paced environments
  • Experience leading highly skilled engineering teams
  • Ability to empower senior individual contributors while setting clear technical and operational direction
  • Deep technical experience in application development or infrastructure
  • Strong understanding of operational systems and customer reliability
  • Proven ability to influence engineering and product roadmaps through support-driven insights
  • Track record of implementing tooling or processes that scale support impact through AI and systems thinking
  • Ability to balance strategic leadership with technical details
  • Experience building trust with strategic accounts during critical issues or transformation periods
  • Mission-driven, collaborative, high-integrity, and humble approach

Benefits

Comp & perks
  • Equity
  • Performance-related bonuses for eligible employees
  • Medical, dental, and vision insurance for you and your family
  • Employer contributions to Health Savings Accounts
  • Pre-tax Health FSA, Dependent Care FSA, and commuter expense accounts
  • 401(k) retirement plan with employer match
  • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents)
  • Paid medical and caregiver leave (up to 8 weeks)
  • Flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
  • 13+ paid company holidays
  • Paid coordinated company office closures throughout the year
  • Paid sick or safe time
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend
  • Daily meals in offices
  • Meal delivery credits as eligible
  • Relocation support for eligible employees
  • Charitable donation matching
  • Wellness stipends