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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in vehicle condition assessment, customer arbitration resolution, and effective communication of technical information. Proficient in conflict resolution and negotiation within the automotive industry, with a strong focus on customer service and process improvement.
Highest-signal resume keywords
Bilingual In English And FrenchAutomotive Industry ExperienceConflict Resolution SkillsCRM Software ProficiencyProcess Improvement Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Vehicle Condition AssessmentTechnical Resolution CommunicationDispute MediationNegotiation SkillsData Analysis
Soft Skills
Outstanding Customer Service OrientationExcellent Communication AbilitiesPositive AttitudeExceptional Follow-Up SkillsStrong Commitment To Teamwork
Tools & Technologies
CRM SoftwareGoogle SuiteSlack
Industry Keywords
Arbitration PoliciesInspection ReportsQuality ControlOdometer DisputesReconditioning Expectations
About the role
Key responsibilities & impact- Verify vehicle condition data from inspection reports and identify potential discrepancies
- Investigate and resolve customer arbitration claims as a neutral technical expert
- Communicate technical resolution bases clearly to customers
- Educate customers and internal teams on vehicle condition, repairs, and reconditioning expectations
- Translate customer-reported issues into mechanical, cosmetic, or title-related technical assessments
- Resolve vehicle registration, lien, and odometer disputes
- Use analytics to identify trends and opportunities to improve customer experience and productivity
- Mediate disputes and negotiate repairs or pricing
- Collaborate with inspection and quality control teams
- Provide feedback and manage policy and goodwill loss effectively
- Stay current on arbitration policies, best practices, and relevant legislation across Canadian provinces
Requirements
What you’ll need- Bilingual in English and French
- Minimum of 2 years of hands-on experience in the automotive industry, such as Service Technician, Service Advisor, Damage Estimator, or Body Shop
- Available to work in the EST Time Zone from 8:30 AM - 5:00 PM
- Outstanding customer service orientation with excellent communication abilities
- Positive attitude, exceptional follow-up skills, basic computer literacy, and strong commitment to teamwork
- Superior conflict resolution, negotiation, and communication skills, both written and verbal
- Proficiency in utilizing CRM software
- Ability to analyze a process and suggest/develop improvements
- Experience using Google Suite offerings and Slack
Benefits
Comp & perks- Competitive pay
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement