OPENLANE

Account Executive

• Support and cultivate customer retention and acquire new accounts in an assigned territory
• Act as the personal liaison and main point of contact for dealerships within a dedicated region
• Set and meet customer expectations while facilitating an exceptional customer experience
• Use a consultative sales approach and superior customer service to help accounts utilize OPENLANE software successfully
• Drive user adoption within the dedicated region and serve as the bridge to clients’ success
• Drive growth by understanding customers’ business needs
• Maintain communication with all departments and work cross-organizationally to ensure stakeholder satisfaction and resolve issues
• Develop and maintain competitive knowledge regarding products, industry trends, and other developments
• Document research and customer interactions in the CRM
• Track daily, weekly, and monthly call activity and performance against goals and sales targets using CRM software
• Coach customers on best practices and provide personalized guidance and support

Independent Account Executive – CST

• Support and cultivate customer retention and acquire new accounts in the assigned territory
• Act as the personal liaison and main point of contact for dealerships within a dedicated region/book of business
• Set and meet customer expectations while facilitating an exceptional customer experience
• Use a consultative sales approach and superior customer service to help accounts utilize OPENLANE software successfully
• Drive user adoption within the dedicated region
• Understand customer business needs and drive growth
• Maintain communication with all departments and work cross-organizationally to resolve issues and ensure stakeholder satisfaction
• Develop and maintain competitive knowledge of products, industry trends, and other developments
• Document research and customer interactions in the CRM
• Track call activity and performance against goals, sales targets, and KPIs using CRM software
• Coach customers on best practices through personalized guidance and support

Independent Account Executive

Team Lead

• Ensure sales vehicles meet account specifications and enforce strict sales compliance with client SLAs
• Oversee sales quality assurance, audit service levels, and spot-check team output to meet company and customer standards
• Keep a real-time eye on service levels and conduct regular meetings to provide feedback
• Handle internal team sale issues, motivate team members, and help develop or refine ARS business
• Coordinate the inventory and sale of vehicles while generating and preparing reports from computerized data
• Respond to customer inquiries, resolve issues promptly, and complete the repossession redemption process
• Represent vehicles on the block or attend the block with sales representatives on sale day
• Collaborate with Commercial Account Reps to provide cross-functional backup and perform administrative duties
• Translate client SLA requirements into daily operational workflows and team tasks
• Manage real-time service levels, resolve regional bottlenecks, and provide continuous operational backup
• Track metrics to ensure all performance targets are met
• Deliver high customer satisfaction, error-free sales audits, and consistent execution on sale days
• Report to the National Commercial Accounts Manager and collaborate with Commercial Account Reps, internal operations, regional sales teams, and external commercial clients

Team Lead, Commercial Accounts Representative

Operations

• Ensure sales vehicles meet account specifications and enforce strict operations compliance with client SLAs
• Oversee operations quality assurance, audit operations quality service levels, and spot-check team output
• Monitor service levels and conduct regular feedback meetings
• Handle internal team operational issues, resolve regional operations bottlenecks, and motivate team members
• Coordinate vehicle inventory and sales while generating and preparing reports
• Communicate with clients, respond to inquiries, resolve issues, and handle the repossession redemption process
• Represent vehicles on the block or attend block with sales representatives on sale day
• Post charges, prepare contracts and titles, process payments, transmit EFT/wire transfers, and balance and file sales transactions
• Collaborate with Commercial Account Reps to provide cross-functional backup and ensure adherence to SLAs
• Translate client SLA requirements into daily workflows and team tasks
• Track performance metrics and maintain operational standards
• Report to the National Commercial Accounts Manager and collaborate with internal operations, sales representatives, and external commercial clients

Team Lead, Commercial Accounts Representative – Operations

Customer Support

• Handle inbound customer inquiries and provide timely and accurate responses.
• Initiate outbound calls to address customer concerns and ensure a positive customer experience.
• Work across chat, written cases, and phone calls.
• Collaborate with cross-functional teams to expedite issue resolution and enhance customer experience.
• Assist customers with technical troubleshooting, including site navigation, login issues, permissions, and functionality across multiple platforms.
• Use GDC Salesforce CRM and a Contact Center telephony system to track interactions and manage cases.
• Handle approximately 60–100 interactions per day, including calls, chats, cases, and Slack channel requests, while meeting quality standards.

Technical Customer Service Agent

General

• Apply critical thinking to assess business situations and risks and make decisions with minimal supervision.
• Develop an understanding of customer needs by using customer relationship management (CRM) tools and following associated workflows.
• Grow the portfolio organically and contribute to promotional efforts for new and existing accounts as part of product campaigns and cross-platform partnership initiatives.
• Manage, maintain, and balance risk across customer accounts.
• Manage existing accounts and identify new growth opportunities.
• Embrace our culture of supporting others’ success as they grow in their roles.

Relationship Specialist

Business Development Rep

• Drive business development, build strong client relationships, and accelerate revenue growth
• Own the full enterprise lifecycle for accounts, including securing new business, initial onboarding, workflow configurations, and ongoing account management
• Schedule and conduct regular client meetings, address concerns, and identify upselling and cross-selling opportunities
• Translate client workflows into ideal platform settings and provide expert guidance to stakeholders
• Serve as the primary point of contact for client issues and coordinate timely resolution and escalation
• Identify, facilitate, and close upselling and cross-selling opportunities
• Work toward meeting or exceeding sales and revenue targets
• Deliver tailored training and demonstrations of new products
• Partner with product and development teams on technical onboarding and optimization
• Coordinate execution of new agreements, addendums, and renewals with Legal
• Analyze competition to maximize customer retention
• Work closely with Product Owners, Business Development, and Management; report to the Director of Business Development

Strategic Accounts Manager – Business Development

Full-stack Engineer

• Develop and maintain backend services using Java Spring Boot, focusing on scalable, high-performance APIs and microservices
• Develop and maintain modern frontend applications with responsive design, accessibility, and seamless user experience
• Design, implement, and optimize ETL pipelines for data ingestion, transformation, and processing
• Architect and maintain data storage solutions in PostgreSQL or other SQL-based databases
• Leverage AWS cloud services to deploy and manage backend and data engineering workloads
• Collaborate with frontend and product teams to integrate backend services with React, Angular, or Vue
• Partner with business stakeholders to identify success metrics, develop technical solutions, and support data-driven decision-making
• Implement monitoring, logging, and automation to improve system reliability and efficiency
• Troubleshoot and optimize backend performance, data flows, and API interactions
• Contribute to architecture discussions, best practices, and continuous product improvements
• Report to the Software Engineering Manager and collaborate with frontend developers, product managers, data analysts, and DevOps engineers
• Maintain frequent cross-functional interaction to align on product goals, performance metrics, and data requirements

Full Stack Engineer – Java, React

Engineer

• Design, integrate, and administer enterprise IAM, SSO, MFA, and Privileged Access Management platforms
• Develop and optimize automated provisioning/deprovisioning workflows, access request pipelines, and lifecycle operations
• Provide escalated tier 3 support, root-cause analysis, and technical resolution for complex identity and authentication issues
• Conduct enterprise access certification reviews, compliance audit support, and identity risk assessments across multi-cloud environments
• Modernize identity protocols, deploy scalable access policies, and automate identity lifecycle tasks using code and API integrations
• Collaborate with Cloud Engineering, IT Infrastructure, Compliance Officers, and Security Architects
• Report to the Identity & Access Management Manager
• Mentor junior engineers on IAM best practices

Senior IAM Engineer

• Conduct vehicle assessments, documenting engine, transmission, interior, and exterior inspections using OPENLANE's mobile application
• Coordinate with dealerships and ensure adherence to OPENLANE standards and guidelines for vehicle inspections
• Submit accurate and detailed inspection reports through the designated platform
• Assist in marketing efforts by distributing flyers and promotional materials to buying dealers
• Maintain strong communication and collaboration with internal teams and dealerships
• Coordinate with the Regional Operations Manager, sales team, and operations team to ensure efficient communication and workflow
• Serve as a liaison between sales, operations, and dealerships, building and maintaining positive relationships

Field Operations Coordinator

• Identify, approach, and connect with dealerships for business development and portfolio expansion
• Serve as the main point of contact for clients within the assigned book of business
• Facilitate seamless communication across departments to provide efficient solutions to client issues
• Develop and maintain competitive knowledge and expertise in products, industry trends, and other developments
• Understand and react to the competitive landscape
• Document all customer interactions and maintain accurate records in the CRM
• Adapt to changing priorities and provide support in unexpected situations
• Maintain flexibility to accommodate client needs, including occasional travel within the assigned book of business
• Acquire, retain, and grow independent dealership businesses
• Lead acquisition efforts, meet with key accounts, facilitate regional conferences, and coach best practices
• Provide customer service and help accounts use OPENLANE software successfully
• Manage client relationships and deliver revenue-generating results

Key Account Executive

Inside Sales

• Acquire new independent dealership customers
• Lead the entire sales process from customer identification and needs assessment through solution offering and credit application requirements
• Qualify leads and progress sales opportunities
• Sell AFC floorplan offerings against the competition
• Maintain and manage a robust sales pipeline
• Coordinate handoffs with local branches when necessary
• Develop and maintain competitive knowledge of AFC floorplans, industry trends, and the competitive landscape
• Document research and customer interactions in the CRM
• Track daily, weekly, and monthly call activity and performance against goals and KPIs using CRM software