Franchise Account Executive

OPENLANE

. Create the best possible customer experience while growing the business .

Posted 11/12/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer experience enhancement and account management, with a strong focus on stakeholder alignment and proactive problem-solving. Proficient in utilizing online technologies and data analysis tools to drive performance and customer satisfaction.

Highest-signal resume keywords

Customer Experience ManagementAccount ManagementProactive Problem-SolvingSalesforce ExperienceGoogle Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementCustomer Experience ManagementData AnalysisPerformance MonitoringTechnical Support

Soft Skills

Excellent Communication SkillsOrganizational SkillsTime ManagementPrioritization SkillsCustomer Service Orientation

Tools & Technologies

SalesforceGoogle SuiteDOMO

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Stakeholder EngagementCustomer SatisfactionOnline TechnologiesTerritory ManagementOperational Coordination

About the role

Key responsibilities & impact

Create the best possible customer experience while growing the business
Coordinate with internal operations teams and partner with the outside sales team
Engage, support, and grow the customer base in the shared territory
Align internal and external stakeholders to ensure commitment to objectives and successful outcomes
Serve as a central point of contact between internal and external resources
Provide product expertise and technical support to customers
Monitor and measure performance and sales for assigned territories
Intervene and resolve issues impacting performance and customer satisfaction
Understand stakeholders' business objectives, forecasts, and performance metrics
Align technology and processes to meet stakeholder needs and grow collective businesses
Work with operational resources to ensure timely issue resolution
Provide education and support on program features and enhancements
Coach customers on best practices through personalized guidance and support

Requirements

What you’ll need

3-5 years of related sales and/or account management experience
Strong understanding of online technologies
Proficiency in Google Suite offerings
Proven track record as a proactive problem-solver, taking ownership of issues from beginning to end
Excellent oral and written communication skills, with a focus on customer service
Strong organizational, time management, and prioritization skills
Ability to handle multiple demands at any given time
Ability and willingness to travel to or within assigned region, roughly 15% of the time every other month
Residence within the assigned territory is highly preferred
Experience with Salesforce (nice to have)
Bachelor's Degree (nice to have)
Experience with DOMO or other data analysis tools (nice to have)

Benefits

Comp & perks

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement