Independent Account Executive – CST

OPENLANE

. Support and cultivate customer retention and acquire new accounts in an assigned territory .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSenior💰 $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer retention and account management, utilizing a consultative sales approach to drive user adoption and ensure exceptional customer experiences. Proficient in CRM documentation and performance tracking, with strong organizational and communication skills to support cross-departmental collaboration.

Highest-signal resume keywords

Customer RetentionAccount ManagementConsultative Sales ApproachCRM DocumentationGoogle Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ExperienceAccount Management ExperienceProblem-SolvingPerformance TrackingData Analysis

Soft Skills

Excellent Communication SkillsOrganizational SkillsTime ManagementPrioritization SkillsAutonomous Work

Tools & Technologies

OPENLANE SoftwareSalesforceDOMOGoogle SuiteSlack

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Automotive ExperienceCustomer ExperienceStakeholder SatisfactionCross-Organizational CollaborationIndustry Trends

About the role

Key responsibilities & impact

Support and cultivate customer retention and acquire new accounts in an assigned territory
Act as the personal liaison and main point of contact for dealerships within a dedicated region
Set and meet customer expectations while facilitating an exceptional customer experience
Use a consultative sales approach and superior customer service to help accounts utilize OPENLANE software successfully
Drive user adoption within the dedicated region and serve as the bridge to clients’ success
Drive growth by understanding customers’ business needs
Maintain communication with all departments and work cross-organizationally to ensure stakeholder satisfaction and resolve issues
Develop and maintain competitive knowledge regarding products, industry trends, and other developments
Document research and customer interactions in the CRM
Track daily, weekly, and monthly call activity and performance against goals and sales targets using CRM software
Coach customers on best practices and provide personalized guidance and support

Requirements

What you’ll need

3-5 years of related sales and/or account management experience
Strong understanding of online technologies and proficiency in Google Suite offerings
Proven track record as a proactive problem-solver, taking ownership of issues from beginning to end
Excellent oral and written communication skills, with a focus on customer service
Strong organizational, time management, and prioritization skills; capable of handling multiple demands at any given time
Proven ability to work autonomously and stay focused in a remote work environment
Experience with Salesforce (nice to have)
Bachelor's Degree (nice to have)
Experience with DOMO or other data analysis tools (nice to have)
Experience working with Slack (nice to have)
Automotive experience (nice to have)

Benefits

Comp & perks

Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
Target bonus range: $0.00–$2,500.00 USD monthly