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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business development and client relationship management, with a strong focus on revenue growth and account lifecycle management. Proficient in delivering tailored training and optimizing client workflows within SaaS platforms.
Highest-signal resume keywords
Business DevelopmentClient Relationship ManagementSales Target AchievementSaaS Platform User ExperienceCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementWorkflow ConfigurationUpsellingCross-SellingTraining Delivery
Soft Skills
AdaptabilityPresentation Skills
Tools & Technologies
Google WorkspaceHubSpotRDN
Industry Keywords
Financial ServicesAutomotive FinanceRecovery Industry
About the role
Key responsibilities & impact- Drive business development, build strong client relationships, and accelerate revenue growth
- Own the full enterprise lifecycle for accounts, including securing new business, initial onboarding, workflow configurations, and ongoing account management
- Schedule and conduct regular client meetings, address concerns, and identify upselling and cross-selling opportunities
- Translate client workflows into ideal platform settings and provide expert guidance to stakeholders
- Serve as the primary point of contact for client issues and coordinate timely resolution and escalation
- Identify, facilitate, and close upselling and cross-selling opportunities
- Work toward meeting or exceeding sales and revenue targets
- Deliver tailored training and demonstrations of new products
- Partner with product and development teams on technical onboarding and optimization
- Coordinate execution of new agreements, addendums, and renewals with Legal
- Analyze competition to maximize customer retention
- Work closely with Product Owners, Business Development, and Management; report to the Director of Business Development
Requirements
What you’ll need- 5+ years of customer-relations focused or industry-related experience
- Bachelor's degree in logistics, business, or related field or equivalent professional experience
- Superior communication and presentation skills
- Ability to adapt and thrive in a fast-paced environment
- Proficiency in Google Workspace (nice to have)
- User experience with RDN (Recovery Database Network) or other SaaS platforms (nice to have)
- Experience using HubSpot or other CRM software (nice to have)
- Background in financial services, automotive finance, or recovery industries (nice to have)
Benefits
Comp & perks- Competitive pay
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement