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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in inventory coordination, account management, and vehicle remarketing, with a strong focus on customer service and operational efficiency. Proficient in managing client SLAs and optimizing workflows to enhance team performance and satisfaction.
Highest-signal resume keywords
Inventory CoordinationAccount ManagementVehicle RemarketingCustomer Service ResolutionWorkflow Optimization
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales ComplianceQuality AssurancePerformance Metrics TrackingRepossession Redemption ProcessesClient SLA Management
Soft Skills
Strong Organizational SkillsAttention to DetailTeam LeadershipMotivational SkillsFeedback Delivery
Tools & Technologies
Microsoft OfficeComputerized Reporting SystemsInventory ToolsDigital Sales Platforms
Industry Keywords
Commercial AccountsSales AuditsService LevelsCross-Functional CollaborationRegional Sales Bottlenecks
About the role
Key responsibilities & impact- Ensure sales vehicles meet account specifications and enforce strict sales compliance with client SLAs
- Oversee sales quality assurance, audit service levels, and spot-check team output to meet company and customer standards
- Keep a real-time eye on service levels and conduct regular meetings to provide feedback
- Handle internal team sale issues, motivate team members, and help develop or refine ARS business
- Coordinate the inventory and sale of vehicles while generating and preparing reports from computerized data
- Respond to customer inquiries, resolve issues promptly, and complete the repossession redemption process
- Represent vehicles on the block or attend the block with sales representatives on sale day
- Collaborate with Commercial Account Reps to provide cross-functional backup and perform administrative duties
- Translate client SLA requirements into daily operational workflows and team tasks
- Manage real-time service levels, resolve regional bottlenecks, and provide continuous operational backup
- Track metrics to ensure all performance targets are met
- Deliver high customer satisfaction, error-free sales audits, and consistent execution on sale days
- Report to the National Commercial Accounts Manager and collaborate with Commercial Account Reps, internal operations, regional sales teams, and external commercial clients
Requirements
What you’ll need- High School education or equivalent
- 1–3 years of related experience in inventory coordination, account management, or vehicle remarketing
- Experience in a customer service or administrative role
- Proficient with Microsoft Office products
- Strong organizational skills with high attention to detail
- Expertise in wholesale vehicle remarketing, commercial accounts, and repossession redemption processes
- Deep understanding of client SLAs, vehicle inventory workflows, and sales compliance
- Team leadership, spot-checking output quality, and conducting feedback meetings
- Workflow optimization, identifying regional sales bottlenecks, and continuous improvement tracking
- Customer service resolution and cross-functional team coverage management
- High proficiency with Microsoft Office products (Excel, Word, Outlook)
- Technical fluency in navigating computerized reporting systems, inventory tools, and digital sales platforms
Benefits
Comp & perks- Competitive pay
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement