Team Lead, Commercial Accounts Representative – Operations

OPENLANE

. Ensure sales vehicles meet account specifications and enforce strict operations compliance with client SLAs .

Posted 9/28/2026full-timeBrampton • CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational oversight and compliance with client SLAs, ensuring quality assurance and effective team leadership. Proficient in managing vehicle inventory workflows, financial transactions, and customer service resolutions.

Highest-signal resume keywords

Operations ComplianceCustomer Service ResolutionTeam LeadershipWorkflow OptimizationFinancial Posting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational ExperienceVehicle Inventory ManagementPerformance Metrics TrackingQuality AssuranceFinancial Balancing

Soft Skills

Strong Organizational SkillsAttention to DetailMotivational LeadershipEffective Communication

Tools & Technologies

Microsoft OfficeComputerized Reporting SystemsInventory Tracking SoftwarePayment Processing Tools

Industry Keywords

Client SLAsWholesale Vehicle RemarketingRepossession Redemption ProcessesAutomotive Auction AdministrationCross-Functional Team Coverage

About the role

Key responsibilities & impact

Ensure sales vehicles meet account specifications and enforce strict operations compliance with client SLAs
Oversee operations quality assurance, audit operations quality service levels, and spot-check team output
Monitor service levels and conduct regular feedback meetings
Handle internal team operational issues, resolve regional operations bottlenecks, and motivate team members
Coordinate vehicle inventory and sales while generating and preparing reports
Communicate with clients, respond to inquiries, resolve issues, and handle the repossession redemption process
Represent vehicles on the block or attend block with sales representatives on sale day
Post charges, prepare contracts and titles, process payments, transmit EFT/wire transfers, and balance and file sales transactions
Collaborate with Commercial Account Reps to provide cross-functional backup and ensure adherence to SLAs
Translate client SLA requirements into daily workflows and team tasks
Track performance metrics and maintain operational standards
Report to the National Commercial Accounts Manager and collaborate with internal operations, sales representatives, and external commercial clients

Requirements

What you’ll need

High School education or equivalent
1–3 years of related operational experience
Experience in a customer service or administrative role
Proficient with Microsoft Office products
Strong organizational skills with high attention to detail
Wholesale vehicle remarketing, commercial operations, and repossession redemption processes
Client SLAs, vehicle inventory workflows, and operations compliance
Team leadership, spot-checking output quality, and conducting regular feedback meetings
Workflow optimization, identifying and fixing operational bottlenecks, and tracking performance metrics
Customer service resolution, financial posting/balancing, and cross-functional team coverage
High proficiency with Microsoft Office products
Fluency in navigating computerized reporting systems, inventory tracking software, and payment/EFT processing tools
Bilingualism (English and French) is an asset
Previous experience in a team lead, supervisory support, or mentoring role within operations is an asset
Familiarity with automotive auction administration, titling, wire transfers, or repossession processes is an asset

Benefits

Comp & perks

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement