Technical Customer Service Agent

OPENLANE

. Handle inbound customer inquiries and provide timely and accurate responses.

Posted 9/28/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$20 - CA$23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and technical support, with a strong ability to troubleshoot issues across multiple platforms. Proficient in utilizing CRM software and managing customer interactions effectively to enhance overall customer experience.

Highest-signal resume keywords

Customer Service ExperienceTechnical TroubleshootingGDC Salesforce CRM ProficiencyBilingual CommunicationOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportIssue ResolutionSite NavigationLogin IssuesPermissions ManagementFunctionality TroubleshootingMulti-Application ProficiencyCustomer Inquiry HandlingQuality Standards AdherenceTime Management

Soft Skills

Excellent Oral CommunicationExcellent Written Communication

Tools & Technologies

Contact Center Telephony SystemGDC Salesforce CRM

Industry Keywords

Customer ExperienceCross-Functional CollaborationInbound Customer InquiriesOutbound CallsChat Support

About the role

Key responsibilities & impact

Handle inbound customer inquiries and provide timely and accurate responses.
Initiate outbound calls to address customer concerns and ensure a positive customer experience.
Work across chat, written cases, and phone calls.
Collaborate with cross-functional teams to expedite issue resolution and enhance customer experience.
Assist customers with technical troubleshooting, including site navigation, login issues, permissions, and functionality across multiple platforms.
Use GDC Salesforce CRM and a Contact Center telephony system to track interactions and manage cases.
Handle approximately 60–100 interactions per day, including calls, chats, cases, and Slack channel requests, while meeting quality standards.

Requirements

What you’ll need

3+ Years of customer service or technical support experience.
Bachelor's degree in business or other related field. May have related experience in lieu of a degree.
Proficiency in handling customer inquiries, resolving issues, and managing customer expectations.
Strong organizational and time management skills.
The ability to troubleshoot within technical applications and proficiency in utilizing multiple applications at once.
Excellent oral and written communication skills.
Ability to assist customers with technical troubleshooting including site navigation, login issues, permissions, and functionality across multiple platforms.
Ability to use CRM software, specifically GDC Salesforce, and a Contact Center telephony system.
Bilingual customer service capability.

Benefits

Comp & perks

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement