Vendor Relations Coordinator

OPENLANE

. Provide exceptional service to recovery vendors .

Posted 10/16/2026full-timeRemote • United StatesJunior💰 $18 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service, particularly in dispute resolution and complaint handling, while effectively managing vendor relationships and internal queue systems. Proficient in Microsoft Excel and Outlook, with strong organizational and communication skills to navigate complex operational inquiries.

Highest-signal resume keywords

Customer Service ExperienceDispute Resolution ExpertiseVendor Auditing ProcessesMicrosoft Excel ProficiencyInternal Queue Systems Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceDispute ResolutionVendor AuditingTransaction ManagementComplaint HandlingQuality AssuranceQueue ProcessingOperational InquiriesAutomotive Titles KnowledgeSkip Tracing

Soft Skills

Strong OrganizationTime ManagementPatienceAssertivenessHigh-Volume Communication

Tools & Technologies

Microsoft ExcelMicrosoft OutlookInternal Queue SystemsTransactional Software

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Recovery VendorsClient TeamsOperational InquiriesCustomer RetentionAuto AuctionsRepossessionsCollectionsRemarketing

About the role

Key responsibilities & impact

Provide exceptional service to recovery vendors
Navigate complex situations and build strong partner relationships
Act as a bridge between client teams and recovery partners
Monitor and process all account transactions within internal queue systems
Serve as a direct liaison between client teams and recovery vendors to resolve operational inquiries
Perform audits on recovery vendors to ensure they meet established standards
Drive positivity and constructive solutions in vendor interactions
Train and assist the Vendor Relations Manager in answering operational questions from coordinators
Adapt to new tasks, assignments, and evolving business needs
Complete queue processing consistently and vendor audits timely
Communicate efficiently across channels
Collaborate daily with the Vendor Relations Manager, recovery vendors, client teams, operations staff, and peer coordinators

Requirements

What you’ll need

High School Diploma or GED
1 to 3 years of customer service experience, preferably in complaints, resolutions, or customer retention
Proficiency with computers and Microsoft products, specifically Excel and Outlook
Core knowledge of internal queue systems and transaction management protocols
Knowledge of vendor auditing processes and quality assurance standards
Foundational understanding of automotive titles, remarketing, skip tracing, repossessions, collections, or auto auctions
Expertise in dispute resolution, complaint handling, and customer retention methodologies
High-volume written and verbal communication techniques
Cross-functional liaison skills between internal client teams and external vendors
Familiarity with internal queue systems and transactional software
Strong organization, time management, patience, and assertiveness
Ability to work overtime as required by management

Benefits

Comp & perks

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement