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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing clear and accurate content for revenue teams, utilizing instructional design principles and knowledge management systems. Proven ability to manage projects, collaborate with cross-functional teams, and ensure consistent communication of product updates.
Highest-signal resume keywords
Strong Written Communication SkillsProject Management ExperienceInstructional Design CertificationKnowledge Management Systems FamiliarityB2B Customer-Facing Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ELearning DevelopmentContent CreationProject TrackingToolkit DevelopmentConfluence Documentation
Soft Skills
Attention to DetailOrganizational SkillsProactive CommunicationStakeholder Collaboration
Tools & Technologies
ArticulateEasyLlamaJiraLearning Management System (LMS)
Certifications & Qualifications
Instructional Design CertificationProject Management Certification
Industry Keywords
HealthcareDigital HealthB2B ServicesRevenue OperationsClinical Program Operations
About the role
Key responsibilities & impact- Execute defined tasks within product and program launch-readiness projects
- Build Confluence documentation
- Develop eLearning courses with Articulate and EasyLlama
- Draft toolkit components such as FAQs and quick-reference guides
- Conduct discovery interviews with subject matter experts across Product, Clinical Program Operations, and Product Engineering
- Translate complex information into clear, accurate content for revenue teams
- Apply established enablement frameworks and templates to new products and pathways
- Own defined projects related to updates to existing programs and products
- Keep GTM content in Confluence organized, current, and easy to find
- Flag outdated or conflicting information before it causes confusion
- Track work and deadlines in the team's system of record
- Close the loop with stakeholders when updates go live
- Partner with Product Marketing, Revenue Operations, Revenue Enablement, Clinical Program Operations, and Product Engineering
- Gather inputs, review drafts, and confirm accuracy of enablement deliverables
- Ensure customer-facing teams receive consistent, accurate information about changes and their rationale
Requirements
What you’ll need- Experience in a revenue-generating or B2B customer-facing role, such as sales, account management, or customer success
- Strong written communication skills, with the ability to turn complex or technical information into clear, plain-language content
- Comfort asking questions, chasing down answers, and following through without waiting for perfect instructions
- Strong organization and attention to detail, with the ability to manage multiple tasks against deadlines
- Experience or certifications in instructional design, employee enablement, or project management (nice to have)
- Familiarity with knowledge management systems such as Confluence, an LMS, and project tracking tools such as Jira (nice to have)
- Experience in healthcare, digital health, or a B2B services environment (nice to have)
- Authorization to work in the United States
Benefits
Comp & perks- Relatively flat organizational structure
- Autonomy, Competence and Belonging-focused work environment