OpenLoop

Project Manager

• Own workplace design and construction delivery from programming and design-team selection through construction documents, bidding, construction, punch list, closeout, and warranty
• Lead design reviews, ensure plans meet operational needs, evaluate submittals, RFIs, and change orders, and conduct site quality reviews
• Sequence design, construction, and activation across sites
• Coordinate shared vendors, long-lead items, and dependencies across the portfolio
• Identify opportunities for standardization and bulk purchasing and escalate schedule conflicts with recommended solutions
• Track budgets, actuals, commitments, spending, contingency, and forecasts at completion
• Explain variances, evaluate cost-saving opportunities, manage changes, and support annual capital planning
• Run competitive bids for design, construction, FF&E, and specialty trades
• Evaluate total cost of ownership and partner with contract administration on contracts, scopes, certificates of insurance, and purchase requests through Zip/Ramp
• Serve as OpenLoop’s owner contact for clients, landlords, property managers, brokers, designers, and contractors
• Run meetings, communicate status and risks, and track decisions and commitments in a project management tool
• Manage permitting, code review, local authority requirements, and inspections across jurisdictions
• Partner with Legal, Compliance, and Credentialing on facility licensing, registration, and inspection readiness
• Coordinate FF&E, IT and security installations, signage, utilities, occupancy, and moves
• Partner with IT, Security, People Ops, Legal, and Finance to deliver operationally ready spaces with complete turnover documentation
• Develop SOPs, design standards, templates, checklists, and intake workflows in Confluence
• Apply lessons learned, reduce manual work, and support related cross-functional projects and reporting needs
• Perform other duties as assigned

Lead Project Manager, Workplace Operations

General Counsel

• Own subsidiary governance and corporate hygiene across OpenLoop and its subsidiaries
• Maintain organizational documents, board and stockholder/member consents, officer and director appointments, state registrations and qualifications, annual reports, and good standing
• Build and maintain governance calendars, consent and resolution templates, entity records, and signing authority documentation
• Draft, negotiate, and maintain intercompany agreements and internal restructuring documentation
• Support capitalization table accuracy, equity issuances, option grants, transfers, and reconciliation with Finance and the equity platform
• Run corporate diligence support for financings and transactions, including data rooms, diligence requests, officer certificates, closing checklists, and signature packets
• Own defined workstreams on M&A and strategic transactions
• Draft and negotiate corporate transaction documents
• Handle corporate diligence, entity formation, post-closing governance, entity consolidation and clean-up, and acquired-entity integration
• Advise internal teams on entity structure and signing authority
• Support licensing and regulatory filings dependent on corporate structure
• Identify and escalate corporate, securities, and healthcare regulatory risk with recommended paths forward
• Manage outside counsel on governance, entity, and filing matters
• Perform other duties as assigned

Corporate Counsel

Operations

• Own the daily operation of every OpenLoop physical office space
• Lead office managers and administrators, including hiring, onboarding, coaching, scheduling, and performance management
• Establish consistent playbooks, service standards, escalation paths, site check-ins, and reporting across locations
• Provide executive and board workplace support, including meeting and offsite logistics, guest hosting, travel-day readiness, and preparation for executive meetings, board meetings, client visits, and leadership gatherings
• Manage front-of-house and guest experience, including sign-in, badges, parking, building access, pantry stocking, catering, beverage programs, and event setup/breakdown
• Manage landlord and property-management relationships, maintenance tickets, building access, HVAC, freight elevators, deliveries, lease compliance, emergency preparedness, and building security liaison activities
• Own seating charts, desk occupancy, wayfinding, signage, office moves, space refreshes, reconfigurations, FF&E procurement, and office openings, expansions, and closures
• Own meeting-room booking policies and AV readiness; coordinate AV audits, maintenance, issue triage, hardware setup, technology pilots, large-format meetings, trainings, and executive offsites
• Manage vendors, contracts, renewals, performance, competitive sourcing, vendor registry, invoices, and preventative maintenance
• Oversee office supplies, branded collateral, mail and courier services, onboarding workstations, welcome kits, badges, parking, orientation, employee events, and culture programming
• Maintain OSHA, fire code, and ADA compliance; conduct safety inspections and manage first aid, AED supplies, emergency contacts, and floor warden assignments
• Oversee physical and virtual mail, leasing and address changes, and the facility/address portfolio while coordinating with Legal, Compliance, Credentialing, and Finance
• Manage the facilities, supplies, vendors, and hospitality operating budget; track monthly actuals, identify savings, process purchases and invoices, and report variances to the Director of Workplace Operations

Workplace Operations Manager

Nurse Practitioner

• Provide compassionate, high-quality nursing care through scheduled virtual consultations
• Conduct comprehensive initial nursing assessments for patients seeking HIV prevention services, including medical histories, risk assessments, and psychosocial evaluations
• Educate patients on sexually transmitted and bloodborne infection prevention, with emphasis on HIV prevention, risk reduction, and behavioral counseling
• Help patients understand care options, address concerns and stigma, and make informed health decisions
• Review results, provide patient education, and complete clinical follow-ups within RN scope and established protocols
• Maintain accurate, thorough, and timely documentation in the electronic medical record
• Use virtual care tools to communicate with patients and support continuity of care
• Collaborate with Nurse Practitioners and support team members to coordinate care and escalate clinical concerns
• Provide up to 20 hours of scheduled live virtual consultations and approximately 5–10 hours of asynchronous patient care weekly
• Complete at least 10 live consultation hours between Friday and Sunday each week

Telehealth Nurse Practitioner – Sexual Health

• Provide high-quality, inclusive care through scheduled consultations on a virtual care platform
• Conduct comprehensive initial assessments, including medical histories, risk assessments, and psychosocial evaluations
• Educate patients on prevention of sexually transmitted and blood-borne infections, HIV prevention, risk reduction, and behavioral counseling
• Discuss treatment options and support patients in overcoming barriers to care and making informed health decisions
• Order laboratory testing and diagnostic studies, interpret results, prescribe medications, and provide clinical follow-up
• Maintain timely, accurate, and thorough documentation in the electronic medical record
• Use virtual care tools to support patient communication, prescribing, and ongoing care coordination
• Collaborate with Registered Nurses and support team members to deliver coordinated care
• Provide 15–25 hours per week, including up to 15 hours of live consultations and approximately 5–10 hours of asynchronous care tasks
• Provide at least 10 live consultation hours between Friday and Sunday

Customer Support

• Answer routine provider questions about schedules, workflows, processes, and operational expectations using established standard operating procedures and reference materials
• Respond to inbound provider requests across Slack within established service level expectations
• Perform first-line troubleshooting for common provider platform and login issues by following documented runbooks
• Route requests requiring action by credentialing, licensing, onboarding, scheduling, same-day call-outs, IT, payroll, and clinical leadership teams to the correct internal owner
• Confirm providers received an answer or clear next step and close the loop on assigned requests
• Document provider communications, questions, and resolutions accurately in systems of record
• Work assigned priorities and shift schedules as directed, including evening and weekend hours
• Escalate unfamiliar, clinical, quality, licensure, or compliance questions to the manager or designated owner
• Participate in scheduled OpenLoop holiday coverage
• Perform other duties as assigned

Provider Support Specialist

• Serve as the escalation point for complex, non-routine, or unresolved provider questions and requests
• Own escalated provider requests through resolution
• Coordinate with Credentialing, Licensing, Clinical Leadership, Quality, IT, Scheduling, and Customer Success teams
• Operate autonomously across provider support workflows
• Tailor responses within established policy
• Act as the subject-matter expert on provider workflows, systems, internal ownership, and escalation paths
• Identify patterns, determine root causes, and propose fixes to reduce repeat volume and misrouted requests
• Refine provider support processes and contribute to runbooks, response guides, and training materials
• Mentor Provider Support Specialists I and II with real-time guidance
• Provide operational coverage during assigned evening and weekend hours in CST
• Participate in scheduled OpenLoop holiday and escalation coverage
• Perform other duties as assigned

Senior Provider Support Specialist

Account Executive

• Proactively identify and engage prospective customers through outbound prospecting and account research
• Manage opportunities from initial outreach through discovery, proposal, negotiation, and close
• Understand prospects’ business models, pain points, workflows, buying processes, and goals
• Position OpenLoop’s platform, services, APIs, and integrations against customer needs
• Develop relationships with multiple stakeholders and understand purchasing influence and approval processes
• Maintain clear next steps, identify blockers, and coordinate with Legal, Product, Solutions, leadership, and other internal partners
• Participate in commercial negotiations focused on customer value and OpenLoop’s business objectives
• Maintain accurate CRM data, opportunity stages, next steps, and forecasts
• Collaborate with internal partners and share prospect and market feedback
• Perform other duties as assigned

Account Executive, Care Management

General

• Drive day-to-day execution of deals from sourcing and initial evaluation through diligence, negotiation support, and signing
• Build valuation and synergy analyses, including revenue and cost synergies
• Build financial models underpinning each deal
• Manage data rooms and coordinate diligence workstreams
• Schedule and prepare for meetings and keep deal timelines on track
• Draft investment memos and present findings and recommendations to senior management
• Support negotiations with analysis, structuring options, and deal materials
• Source and screen potential targets against company strategy and investment criteria
• Partner with the Post-Merger Integration team during diligence
• Organize deal materials, trackers, and stakeholders across multiple live processes

Corporate Development Lead

Business Analyst

• Run the vulnerability lifecycle across cloud workloads, containers, code repositories, and endpoints, including discovery, validation, prioritization, remediation tracking, verification, and reporting
• Apply and improve a risk model using internet exposure, exploitability, asset criticality, and data sensitivity
• Build a reliable asset inventory combining cloud, endpoint, and SaaS inventory, with named owners
• Conduct scheduled external attack surface discovery to identify internet-exposed assets
• Drive remediation through Engineering, IT, and Platform teams; create actionable tickets, agree timelines, escalate blockers, and verify fixes
• Roll out hardened base images and dependency baselines to address root causes
• Connect scanner and CNAPP APIs to ticketing and reporting systems and automate repetitive reporting
• Own web application security through dynamic scanning, application-team remediation, and temporary edge/WAF mitigation
• Establish security checks for internally built, externally published applications before launch
• Manage vulnerability disclosure and bug bounty intake, including report validation, researcher communication, duplicate handling, and verified remediation
• Use AI tools to triage findings, correlate data, draft remediation guidance, and produce reports while protecting PHI
• Track mean time to remediate, backlog burn-down, and SLA coverage
• Prepare leadership reporting and evidence for client, partner, and auditor requests in a HIPAA-regulated environment
• Report to the Director of Information Security and advise on changing program priorities

Vulnerability & Attack Surface Management Analyst II

Customer Success Manager

• Manage a portfolio of growing mid-market accounts
• Own renewal strategy and identify expansion opportunities
• Develop and execute customer success plans
• Build and maintain customer relationships and align goals and performance
• Manage the end-to-end renewal process and mitigate churn risk
• Surface upsell triggers and collaborate with Sales on expansion opportunities
• Conduct recurring business reviews communicating performance, ROI, and growth opportunities
• Use trend analysis to guide recommendations
• Translate customer feedback and recurring themes into actionable insights for Product and Leadership
• Partner with Implementation, Support, Sales, and Product on onboarding, adoption, and issue resolution
• Monitor engagement signals, address risk, and implement recovery plans

Senior Customer Success Manager

• Build and maintain dashboards and reports across the GTM funnel, from top-of-funnel acquisition through pipeline, conversion, and retention
• Analyze funnel performance and trends to identify conversion bottlenecks, drop-off points, and improvement opportunities across Marketing, Sales, and Customer Success
• Partner with RevOps leadership to support forecasting and planning with clean, reliable data analysis and scenario modeling
• Identify opportunities to improve revenue efficiency through insights on pipeline quality, campaign performance, rep productivity, and customer health
• Deliver clear, concise insights to leadership through weekly pipeline reports, QBR packages, and ad hoc analyses
• Partner with the Revenue Intelligence team to identify data quality issues, validate analysis inputs, and ensure insight integrity
• Help Marketing, Sales, and Customer Success teams make data-driven decisions and build scalable self-serve reporting infrastructure

Revenue Insights Analyst, Sales and Marketing

• Own end-to-end accountability for order flow from order placement through pharmacy receipt, shipment, and patient delivery
• Own and reduce the order exception queue by diagnosing root causes across licensing, provider-state coverage, system/API, and address-validation failures
• Replace manual order reconciliation, spreadsheet exchanges, and note capture with standardized, documented, scalable workflows
• Define and own processes for carrier delivery exceptions, including delays, returns to sender, and cold-chain temperature excursions requiring replacement
• Partner with Product and Engineering to specify, prioritize, and validate tooling for order triage, status visibility, and exception handling
• Drive cross-functional resolution with Licensing & Credentialing, Product/Engineering, and pharmacy partners
• Establish recurring cadences and handoffs to prevent issue recurrence
• Build metrics, runbooks, and reporting to make fulfillment quality visible and accountable as volume scales
• Perform other duties as assigned

Order Fulfillment Specialist

Pharmacist

• Own the partner network end to end across 20+ pharmacy fulfillment partners
• Serve as the primary contact for relationships, capacity, product and formulary coverage, and performance
• Negotiate pricing and commercial terms with pharmacy partners
• Source, cold-outreach, qualify, and onboard new pharmacy partners
• Maintain medication coverage across all 50 states and close coverage gaps
• Manage partner capacity against demand forecasts and provide forward visibility
• Support partner onboarding and integration with the Systems & Formulary team
• Establish repeatable processes, partner scorecards, and network documentation
• Visit partner sites periodically to verify capability, quality, and compliance
• Partner cross-functionally with Demand & Supply Planning, Systems & Formulary, Patient Support, and Licensing & Credentialing
• Perform other duties as assigned

Vendor Relationship Specialist, Pharmacy Network

Systems Engineer

• Own the reference architecture for OpenLoop's business systems landscape, including current-state and target-state systems maps, data flow diagrams, and integration inventories
• Define enterprise standards for integration patterns, master data management, identity and access, and environment/change management
• Evaluate and rationalize SaaS applications and lead build-vs-buy analysis, vendor selection, and technical due diligence
• Partner with the AI Program team to embed AI, agents, and automation into business workflows
• Serve as technical architect across NetSuite, Jira, Confluence, Okta, Google Workspace, Slack Enterprise Grid, and adjacent SaaS platforms
• Design and oversee integrations using iPaaS/middleware, REST/GraphQL APIs, webhooks, and event-driven patterns
• Establish data governance for golden records, master data hierarchies, and canonical entity models
• Own identity architecture, including SSO, SCIM provisioning, group-based entitlements, joiner-mover-leaver automation, and least-privilege access models
• Lead architecture reviews for implementations, upgrades, and integration projects; produce solution designs, sequence diagrams, and decision records
• Translate business requirements into scalable, documented technical designs with system administrators and business analysts
• Support SOX, HIPAA, and SOC 2 audit readiness through access controls, segregation of duties, logging, and audit trails
• Establish and enforce sandbox/production environment management, change control, release management, and rollback standards
• Advise Finance, People, RevOps, Clinical Operations, and Legal leaders on technology strategy
• Mentor system administrators and analysts on architecture, integration patterns, and secure design
• Present technical recommendations to executive stakeholders
• Contribute to the IT roadmap, budgeting, and vendor management processes
• Report to the Director, Business Applications and collaborate with the VP, Enterprise Technology and AI Program team

Lead Project Manager, Workplace Operations

Corporate Counsel

Workplace Operations Manager

Telehealth Nurse Practitioner – Sexual Health

Telehealth Nurse Practitioner – Sexual Health

Provider Support Specialist

Senior Provider Support Specialist

Account Executive, Care Management

Corporate Development Lead

Vulnerability & Attack Surface Management Analyst II

Senior Customer Success Manager

Revenue Insights Analyst, Sales and Marketing

Order Fulfillment Specialist

Vendor Relationship Specialist, Pharmacy Network

Business Systems Architect