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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing Tier 2 and 3 technical support, with a strong focus on troubleshooting, system integration, and compliance with HIPAA, SOC 2, and HITRUST standards. Proficient in administering SaaS tools and managing macOS and Windows environments, ensuring effective onboarding and support for employees.
Highest-signal resume keywords
Technical SupportSaaS AdministrationIT ComplianceMacOS and Windows ManagementCybersecurity Principles
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportTroubleshootingSystem IntegrationOnboardingDevice SetupAccount ProvisioningNetworking IssuesITIL FrameworkIncident ManagementHelpdesk Process Improvement
Soft Skills
Communication SkillsCustomer Service Skills
Tools & Technologies
OktaGoogle WorkspaceZoomSlackAtlassianJiraConfluenceOffice365JAMFMosyle
Industry Keywords
HIPAASOC 2HITRUSTCybersecurityIT Compliance
Tech Stack
Tools & technologiesCyber SecurityJamfMacOS
About the role
Key responsibilities & impact- Provide Tier 2 and 3 technical support via Slack, email, Zoom, and Jira
- Resolve hardware, software, and access issues
- Onboard new employees, including device setup, account provisioning, and tool access
- Administer and maintain SaaS tools including Okta, Google Workspace, Zoom, Slack, Atlassian, and Office365
- Troubleshoot networking and remote connectivity issues
- Troubleshoot system integration issues and provisioning failures
- Improve and document helpdesk processes, workflows, and knowledge resources
- Support infrastructure upgrades, security enhancements, and system integrations
- Collaborate with cross-functional teams to uphold HIPAA, SOC 2, and HITRUST compliance standards
- Identify recurring issues and recommend scalable, long-term IT solutions
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field preferred
- 4+ years of general IT experience
- At least 2 years of macOS and Windows enterprise and MDM management experience
- Experience with JAMF, Mosyle, or Kandji
- Proficiency in Okta, Google Workspace, Zoom, Slack, Atlassian (Jira/Confluence), and Office365 administration
- Strong understanding of cybersecurity principles
- Experience with IT compliance frameworks including HIPAA, SOC 2, and HITRUST
- Excellent communication and customer service skills
- Experience working in fast-paced or startup environments highly preferred
- Familiarity with the ITIL framework and incident management/service delivery best practices
Benefits
Comp & perks- Medical, Dental, and Vision plans
- Flexible Spending/Health Savings Accounts
- Flexible PTO
- 401(k) + Company Match
- Life Insurance
- Pet insurance
- Flat organizational structure with autonomy and employee support