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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Technical Program Management with a strong focus on Agile methodologies, cross-functional collaboration, and aligning technical initiatives with business objectives. Proven ability to lead complex programs, drive organizational change, and communicate effectively with stakeholders at all levels.
Highest-signal resume keywords
Technical Program ManagementAgile Software DevelopmentCross-Functional Stakeholder AlignmentDelivery Metrics DefinitionOrganizational Change Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Systems ArchitectureAPIsIntegrationsDelivery MetricsBacklog StructuringExecutive ReportingProgram StrategyCapacity PlanningRisk IdentificationDecision-Making
Soft Skills
Exceptional CommunicationPrioritizationConflict ResolutionMentoringCalm Under Pressure
Tools & Technologies
JiraProject Management ToolsReporting DashboardsAI Tools
Certifications & Qualifications
CSMPSMSAFe Certification
Industry Keywords
HealthcareHealth TechVirtual CareCare Delivery PlatformsClinical IntegrationsPharmacy IntegrationsFast-Growing TeamsAI ProjectsMachine Learning
About the role
Key responsibilities & impact- Own and drive complex, cross-functional technical initiatives tied to company OKRs
- Align business stakeholder requests with company objectives and measurable outcomes
- Make prioritization and tradeoff decisions with Engineering and business leaders
- Produce executive summaries, detailed engineering delivery views, and business partner updates
- Own cross-team planning, dependency management, and delivery cadence across engineering teams
- Use metrics and retrospectives to identify bottlenecks and improve efficiency, predictability, cycle time, delivery health, and communication
- Set program strategy and operating cadence across engineering and product, including quarterly planning, program reviews, and multi-quarter roadmaps
- Define OpenLoop’s TPM operating model for intake, planning, prioritization, reporting, and delivery health
- Lead organizational change involving delivery practices, tooling, or team structures
- Lead delivery during critical launches, client escalations, and incidents
- Run launch readiness checks and consistent engineering/product operating cadences
- Provide capacity and resourcing data for headcount planning, architecture reviews, and portfolio discussions
- Maintain TPM documentation and onboarding materials
- Partner with Engineering, Product, business stakeholders, and executive leadership
- Help build the TPM function and develop the next generation of TPMs
Requirements
What you’ll need- 8+ years of experience in Technical Program Management or an equivalent strategic technical role, including 3+ years leading programs spanning multiple teams or business units
- Deep working knowledge of Agile software development, including Scrum and SAFe
- Strong technical fluency with systems architecture, APIs, integrations, and technical dependencies
- Experience translating complex systems into business-friendly language
- Experience driving programs tied to OKRs and measurable business outcomes
- Exceptional written and verbal communication skills, including presenting to senior stakeholders and executives
- Experience writing audience-specific status reports and program updates
- Experience defining and using delivery metrics such as velocity, predictability, cycle time, and health indicators
- Strong prioritization and decision-making skills; ability to operate autonomously
- Experience aligning and influencing cross-functional stakeholders
- Hands-on experience using Jira and other project management tools
- Experience structuring backlogs, defining epics and milestones, and creating executive-ready reporting dashboards
- Track record of building or scaling a program management function and defining adopted processes, tooling, and reporting standards
- Experience mentoring and developing program managers
- Executive presence and experience advising C-level leaders without direct authority
- Experience leading organizational change and adoption of new delivery practices
- Ability to connect technical roadmaps to business strategy, budget, and resourcing decisions
- Experience resolving conflict and aligning teams with competing priorities
- Track record of coaching others into stronger program leaders
- Sound judgment under ambiguity and experience making high-stakes decisions
- Experience shaping team structure, hiring, or leveling for a program or project management team
- Track record of identifying and resolving delivery risk proactively
- Experience building capacity and resource plans and forecasting delivery using velocity and burndown
- Calm under pressure
- Preferred: CSM, PSM, or SAFe certification
- Preferred: experience in healthcare, health tech, virtual care, care delivery platforms, or healthcare operations
- Preferred: experience with clinical, pharmacy, or technical integrations
- Preferred: experience working in fast-growing or globally distributed teams
- Preferred: experience delivering AI or machine learning projects
- Preferred: hands-on use of AI tools and introducing AI-assisted workflows
Benefits
Comp & perks- Medical, Dental, and Vision plans
- Flexible Spending/Health Savings Accounts
- Flexible PTO
- 401(k) + Company Match
- Life Insurance
- Pet insurance
- Autonomy, Competence and Belonging-focused work culture