Provider Experience Specialist

OpenLoop

. Serve as the primary point of contact for providers throughout onboarding and their early weeks .

Posted 10/21/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in provider onboarding and relations, ensuring a positive experience through effective communication, organization, and problem-solving. Capable of managing complex scenarios and facilitating cross-training while supporting junior team members.

Highest-signal resume keywords

Provider Relations ExperienceOnboarding CoordinationStrong Communication SkillsProcess Improvement SkillsCustomer Success Expertise

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Interpersonal SkillsHighly OrganizedProactive Problem SolvingConfidence in FacilitationAbility to Build Trust

Industry Keywords

HealthcareProvider ExperienceCredentialingClinical ReadinessFeedback Analysis

About the role

Key responsibilities & impact

Serve as the primary point of contact for providers throughout onboarding and their early weeks
Build trust and ensure a positive provider experience
Coordinate onboarding logistics, including scheduling and rescheduling sessions
Maintain provider progress from offer acceptance through initial clinical shifts
Confirm system access, credentialing, and clinical readiness before first shifts
Conduct weekly check-ins during the first 4–6 weeks
Answer questions and proactively address provider concerns
Partner with Recruitment, Medical Operations, Practice Management, and IT to drive onboarding completion and resolve issues
Facilitate and track provider cross-training opportunities
Collect and analyze provider feedback from surveys and direct interactions
Identify process gaps, recommend improvements, and escalate concerns as appropriate
Maintain accurate documentation of provider progress, communications, and onboarding milestones
Manage complex onboarding scenarios and resolve non-routine issues with minimal oversight
Provide guidance and support to junior team members as needed
Perform other duties as assigned

Requirements

What you’ll need

2–4 years of experience in provider relations, onboarding, customer success, or a related field (healthcare preferred)
Strong communication and interpersonal skills with the ability to build trust and rapport quickly
Highly organized and proactive, with the ability to manage multiple provider relationships simultaneously
Confidence facilitating live sessions and leading group discussions
Demonstrated ability to handle complex or non-routine issues and drive resolution independently
Skill at identifying patterns, surfacing insights, and recommending process improvements
Passion for improving the provider experience and delivering high-quality support
Ability to work remotely in the United States
Visa sponsorship may be required now or in the future; applicants must disclose this requirement

Benefits

Comp & perks

Relatively flat organizational structure
Autonomy, Competence and Belonging-focused work environment
Remote work arrangement