Provider Support Specialist

OpenLoop

. Answer routine provider questions about schedules, workflows, processes, and operational expectations using established standard operating procedures and reference materials .

Posted 9/28/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and attention to detail while effectively managing provider inquiries and operational tasks. Proficient in utilizing Google Workspace and Slack to support healthcare operations and ensure compliance with HIPAA regulations.

Highest-signal resume keywords

Provider CommunicationAttention To DetailGoogle Workspace ProficiencyService-Oriented MindsetHIPAA Compliance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operational SupportTroubleshootingDocumentationTicketing SystemsHealthcare Administration

Soft Skills

Professional CommunicationDependabilityResponsivenessWillingness To LearnEscalation Skills

Tools & Technologies

Google WorkspaceSlackZoho Desk

Certifications & Qualifications

HIPAA Training

Industry Keywords

HealthcareTelehealthProvider SupportStandard Operating ProceduresProtected Health Information

About the role

Key responsibilities & impact

Answer routine provider questions about schedules, workflows, processes, and operational expectations using established standard operating procedures and reference materials
Respond to inbound provider requests across Slack within established service level expectations
Perform first-line troubleshooting for common provider platform and login issues by following documented runbooks
Route requests requiring action by credentialing, licensing, onboarding, scheduling, same-day call-outs, IT, payroll, and clinical leadership teams to the correct internal owner
Confirm providers received an answer or clear next step and close the loop on assigned requests
Document provider communications, questions, and resolutions accurately in systems of record
Work assigned priorities and shift schedules as directed, including evening and weekend hours
Escalate unfamiliar, clinical, quality, licensure, or compliance questions to the manager or designated owner
Participate in scheduled OpenLoop holiday coverage
Perform other duties as assigned

Requirements

What you’ll need

0–1 years of experience in a support, service, administrative, or operations role; healthcare or telehealth exposure is a plus but not required
High school diploma or equivalent required
Associate's or Bachelor's degree in Healthcare Administration, Business Administration, or a related field is a plus
Clear, professional written communication with a provider-facing, service-oriented mindset
Strong attention to detail and consistency; able to follow documented procedures accurately
Dependable in attendance, communication, and responsiveness
Comfortable asking questions and escalating early rather than working outside of established procedure
Basic proficiency with Google Workspace (Docs, Sheets, Calendar) and Slack
Willingness to learn ticketing systems (e.g., Zoho Desk) and clinical platforms
Able to handle Protected Health Information appropriately and complete HIPAA training
Able to work assigned evening and weekend hours (CST)
Able to participate in scheduled holiday coverage
Must respond to visa sponsorship question; job is located in the United States

Benefits

Comp & perks

Medical, Dental, and Vision plans
Flexible Spending/Health Savings Accounts
Flexible PTO
401(k) + Company Match
Life Insurance
Pet insurance
Scheduled OpenLoop holiday coverage