Senior Customer Success Manager

OpenLoop

. Manage a portfolio of growing mid-market accounts .

Posted 9/22/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing mid-market accounts, executing customer success plans, and driving renewal strategies to enhance revenue retention. Proficient in analyzing performance trends and translating insights into actionable recommendations while fostering strong customer relationships.

Highest-signal resume keywords

Customer Success ManagementB2B SaaS ExperienceRenewal Strategy DevelopmentPerformance Trend AnalysisRisk Mitigation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementRenewal Process ManagementStructured Success PlanningMeasurable Adoption OutcomesTrend Analysis

Soft Skills

Relationship BuildingCross-Functional CollaborationStrategic CommunicationProblem Solving

Industry Keywords

Healthcare Delivery ModelsTelehealth Ecosystems

About the role

Key responsibilities & impact

Manage a portfolio of growing mid-market accounts
Own renewal strategy and identify expansion opportunities
Develop and execute customer success plans
Build and maintain customer relationships and align goals and performance
Manage the end-to-end renewal process and mitigate churn risk
Surface upsell triggers and collaborate with Sales on expansion opportunities
Conduct recurring business reviews communicating performance, ROI, and growth opportunities
Use trend analysis to guide recommendations
Translate customer feedback and recurring themes into actionable insights for Product and Leadership
Partner with Implementation, Support, Sales, and Product on onboarding, adoption, and issue resolution
Monitor engagement signals, address risk, and implement recovery plans

Requirements

What you’ll need

4–6+ years of Customer Success or Account Management experience
B2B SaaS experience preferred
Demonstrated success in renewal and revenue retention
Comfortable managing contracts, renewal conversations, and expansion discussions
Experience with structured success planning and measurable adoption outcomes
Ability to navigate multiple decision-makers and align priorities across teams
Ability to analyze performance trends and translate insights into strategic recommendations
Ability to anticipate risks and act before issues impact retention
Familiarity with healthcare delivery models or telehealth ecosystems is a plus
Must be authorized to work in the location of the job posting

Benefits

Comp & perks

Remote work arrangement
Flat organizational structure
Autonomy, competence, and belonging-focused company culture
Encouragement to bring ideas forward and make things happen