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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in provider support and healthcare operations, with a strong focus on process improvement, compliance, and mentoring. Proficient in managing complex provider requests and collaborating across multiple teams to enhance operational efficiency.
Highest-signal resume keywords
Provider Support ExperienceHealthcare Operations KnowledgeProcess Improvement InitiativesMentoring and Training SkillsAutonomous Workflow Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Provider SupportClinical OperationsCredentialingLicensingOnboardingSchedulingQuality AssurancePattern IdentificationError ReductionOperational Coverage
Soft Skills
Clear Written CommunicationMentoring
Tools & Technologies
Google WorkspaceSlackZoho DeskHealthieOktaConfluence
Industry Keywords
Healthcare AdministrationHealth Services ManagementTelehealth ExperienceMulti-State Provider NetworkCompliance Standards
About the role
Key responsibilities & impact- Serve as the escalation point for complex, non-routine, or unresolved provider questions and requests
- Own escalated provider requests through resolution
- Coordinate with Credentialing, Licensing, Clinical Leadership, Quality, IT, Scheduling, and Customer Success teams
- Operate autonomously across provider support workflows
- Tailor responses within established policy
- Act as the subject-matter expert on provider workflows, systems, internal ownership, and escalation paths
- Identify patterns, determine root causes, and propose fixes to reduce repeat volume and misrouted requests
- Refine provider support processes and contribute to runbooks, response guides, and training materials
- Mentor Provider Support Specialists I and II with real-time guidance
- Provide operational coverage during assigned evening and weekend hours in CST
- Participate in scheduled OpenLoop holiday and escalation coverage
- Perform other duties as assigned
Requirements
What you’ll need- 3–5 years of experience in provider support, healthcare operations, clinical operations support, or a comparable support function (telehealth experience preferred)
- Bachelor's Degree in Healthcare Administration, Business Administration, Health Services Management, or a related field, or equivalent experience
- Recognized subject-matter expertise in provider-facing operational support
- Fully autonomous across end-to-end workflows
- Demonstrated ability to identify patterns and initiate improvements that measurably reduce errors, repeat questions, or misrouted escalations
- Track record of mentoring peers and raising work quality
- Strong working knowledge of clinical operations, including credentialing, licensing, onboarding, scheduling, quality, and technology ownership
- Ability to uphold compliance and quality standards
- Clear written communication for providers and internal partners
- Proficiency with Google Workspace, Slack, ticketing systems such as Zoho Desk, EMR platforms such as Healthie, Okta, and Confluence
- Experience supporting a multi-state, contracted (1099) provider network is a strong plus
- Authorization to work in the United States
Benefits
Comp & perks- Autonomy, Competence and Belonging core values
- Relatively flat organizational structure
- Opportunity to bring ideas to the table and make things happen
- Scheduled holiday and escalation coverage