Customer Engineer, APAC

OpenRouter

. Lead technical discovery calls to understand prospects’ AI/ML architecture, use cases, requirements, API integration, model requirements, data residency, and compliance .

Posted 10/9/2026full-timeRemote • SingaporeMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in AI/ML architecture, API integration, and cloud infrastructure, with a strong focus on customer engagement and technical onboarding. Capable of leading technical discovery, managing proof-of-concept environments, and collaborating with global teams to ensure account health and successful adoption.

Highest-signal resume keywords

Sales EngineeringAPI IntegrationCloud InfrastructureTechnical Presentation SkillsAI/ML Technologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software DevelopmentAPI DebuggingTroubleshootingTechnical DiscoverySolution ArchitectureProof-of-Concept ManagementTechnical OnboardingFeature Request AnalysisCompliance UnderstandingData Residency

Soft Skills

Problem-SolvingCustomer-First MindsetCollaborationCommunicationAutonomy

Industry Keywords

B2B SaaSInfrastructure PlatformsTechnical TermsService Level AgreementsMarket RequirementsExecutive BriefingsAccount HealthTechnical ObjectionsCompetitive PositioningAPAC Region

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead technical discovery calls to understand prospects’ AI/ML architecture, use cases, requirements, API integration, model requirements, data residency, and compliance
Develop expertise in OpenRouter’s products and solutions
Design customized demonstrations and manage proof-of-concept environments
Partner with account executives throughout the sales cycle from discovery through close
Respond to proposals and technical questions and present at customer meetings, QBRs, and executive briefings
Address technical objections and competitive positioning
Support negotiations on technical terms, SLAs, and implementation timelines
Provide Product and Engineering feedback on feature requests, competitive gaps, and market requirements
Support technical onboarding and adoption for APAC customers
Serve as the regional point person for account health and partner with US-based teams to identify technical blockers and adoption risks
Assist customers with technical issues during APAC business hours, including API and code-level debugging and minimal reproductions
Hand off deeper investigations or off-hours coverage to US-based Support and Engineering

Requirements

What you’ll need

5+ years as Sales Engineer, Customer Engineer, Solutions Engineer, or Solutions Architect in B2B SaaS/API/Infrastructure platforms
Strong technical background with hands-on experience in software development, APIs, or cloud infrastructure
Experience reading and debugging code and troubleshooting API integrations
Excellent presentation skills and ability to explain complex technical concepts to varied audiences
Strong problem-solving skills and ability to architect solutions under pressure
Customer-first mindset and willingness to balance pre-sales with technical adoption, account health, and initial support responsibilities
Ability to operate autonomously as a foundational regional contributor
Ability to collaborate with a globally distributed team and maintain flexible overlap with US colleagues
Experience related to AI/ML technologies, LLMs, or machine learning platforms is a plus