Renewals Specialist

OpenSesame

. Drive the entire customer renewal cycle, including pricing strategy, negotiations, proposals, quotes, Sales Orders, opportunity closing, and RFP completion .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSenior💰 $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the customer renewal lifecycle, including negotiation, pricing strategy, and upsell opportunities, while effectively collaborating with cross-functional teams to drive customer retention and revenue growth.

Highest-signal resume keywords

Contract Renewals ManagementStrong Negotiation SkillsSalesforce ProficiencyCustomer Retention StrategiesRFP Completion

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ProcurementVendor ManagementAccount ManagementSalesGenerating QuotesSales Orders ManagementAnalyzing Customer Usage MetricsManaging Renewal PipelinesUpsell Opportunities IdentificationForecasting

Soft Skills

Relationship BuildingCollaborationProblem SolvingImpact Creation

Tools & Technologies

CPQSalesforce

Industry Keywords

Customer SuccessCross-Functional TeamsMarket DynamicsRetentionRevenue Growth

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Drive the entire customer renewal cycle, including pricing strategy, negotiations, proposals, quotes, Sales Orders, opportunity closing, and RFP completion
Partner with Customer Success Managers to demonstrate customer value and drive contract renewals
Build relationships with Sales, Finance, Legal, and other cross-functional teams
Generate quotes and Sales Orders and close opportunities
Manage assigned renewals and resolve roadblocks to ensure on-time completion
Craft pricing proposals with Customer Success Managers
Review customer usage metrics and articulate delivered value
Forecast and close renewals while identifying upsell opportunities
Own the renewals and upsell lifecycle for SMB and mid-market customers
Diagnose renewal risks and lead negotiation calls with Procurement teams
Manage the renewals pipeline and maintain accurate forecasting
Manage enterprise renewals
Maintain daily, accurate records of activities, opportunities, and forecasts in Salesforce
Identify customer needs, market dynamics, and expansion opportunities to strengthen retention and revenue growth

Requirements

What you’ll need

Proven experience in Procurement, Vendor Management, Account Management, or Sales
Strong negotiation skills
Experience driving contract renewals and customer retention
Ability to build systems, drive alignment, and create impact at scale
Ability to work with CPQ/SFDC and Salesforce
Ability to generate quotes and Sales Orders
Ability to complete RFPs
Ability to analyze customer usage metrics and articulate customer value
Ability to manage renewal and upsell pipelines
Ability to collaborate with Customer Success, Sales, Finance, and Legal
Ability to travel up to 15 days per year

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
Flexible PTO
401(k) matching
Incentive stock options
Volunteer time off
Employee Resource Groups
Generous professional development program
Dedicated annual time off for learning and growth
Remote-first work arrangement
All-company in-person meetings several times a year