OpenSesame

General

• Drive the entire customer renewal cycle, including pricing strategy, negotiations, proposals, quotes, Sales Orders, opportunity closing, and RFP completion
• Partner with Customer Success Managers to demonstrate customer value and drive contract renewals
• Build relationships with Sales, Finance, Legal, and other cross-functional teams
• Generate quotes and Sales Orders and close opportunities
• Manage assigned renewals and resolve roadblocks to ensure on-time completion
• Craft pricing proposals with Customer Success Managers
• Review customer usage metrics and articulate delivered value
• Forecast and close renewals while identifying upsell opportunities
• Own the renewals and upsell lifecycle for SMB and mid-market customers
• Diagnose renewal risks and lead negotiation calls with Procurement teams
• Manage the renewals pipeline and maintain accurate forecasting
• Manage enterprise renewals
• Maintain daily, accurate records of activities, opportunities, and forecasts in Salesforce
• Identify customer needs, market dynamics, and expansion opportunities to strengthen retention and revenue growth

Renewals Specialist