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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and customer success within the restaurant industry, focusing on retention strategies, data-driven decision-making, and relationship building. Proficient in leveraging CRM tools and financial analysis to optimize client operations and drive revenue growth.
Highest-signal resume keywords
Account Management ExperienceCustomer Success ExpertiseRestaurant Operations KnowledgeData-Driven Presentation SkillsSalesforce Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Financial AnalysisP&L Statement InterpretationData-Driven Decision MakingConsultative Relationship ManagementMarketing Initiative Evaluation
Soft Skills
Strong Communication SkillsProblem-Solving AbilitiesCollaboration Skills
Tools & Technologies
SalesforceGoogle WorkspaceAI Tools
Certifications & Qualifications
Bachelor's Degree in Business AdministrationBachelor's Degree in Hospitality Management
Industry Keywords
Restaurant IndustryCustomer RetentionRevenue GrowthHospitality TrendsOperational Management
About the role
Key responsibilities & impact- Lead customer retention and revenue growth across a portfolio of restaurant partners
- Build and maintain strategic relationships with restaurant leadership to achieve retention and upsell targets, including contract renewals and premium marketing tool adoption
- Conduct data-driven business reviews and executive meetings
- Deliver industry insights, benchmark performance, and optimize reservation flows
- Serve as the primary escalation point for restaurant partners
- Collaborate with product and support teams to resolve issues and inform feature enhancements
- Partner with marketing to design, execute, and evaluate custom marketing initiatives
- Maintain account records, interaction logs, and activity metrics in Salesforce
- Inform territory strategy and account health forecasting
- Educate operators on hospitality trends and economic drivers
- Empower clients to make data-informed operational decisions
Requirements
What you’ll need- 3+ years of account management, customer success, or operational management experience within the restaurant or hospitality industry
- Must live in the Pacific or Mountain Time Zone area
- Must live in close proximity to an airport
- Expertise in restaurant operations and financial analysis, including interpreting P&L statements and business metrics
- Consultative client relationship management experience, including handling objections and achieving retention or growth goals
- Strong written and oral communication skills
- Experience preparing and delivering data-driven presentations to group audiences
- Bachelor's degree in Business Administration, Hospitality Management, or a related field (preferred)
- Hands-on experience leveraging AI tools for account research, personalized communication, and workflow efficiency (preferred)
- Proficiency with CRM platforms such as Salesforce, Google Workspace, and Apple operating systems (preferred)
- Experience working effectively in fast-paced, evolving, or unstructured business environments (preferred)
Benefits
Comp & perks- Work from (almost) anywhere for up to 20 days per year
- Company-paid therapy sessions through SpringHealth
- Company-paid subscription to Headspace
- Annual company-wide week off a year
- Paid parental leave
- Generous paid vacation and time off for your birthday
- Paid volunteer time
- Development Dollars
- Leadership development
- Access to thousands of on-demand e-learnings
- Travel Discounts
- Employee Resource Groups
- 20 days of paid time off
- Private health and dental insurance
- Life and Disability insurance
- Health benefits
- Flexible spending account
- Retirement benefits
- Paid sick leave
- Medical leave
- Bereavement leave
- Floating holidays
- Paid holidays
- Annual bonus eligibility