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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management within the restaurant industry, focusing on customer retention, revenue growth, and strategic relationship building. Proficient in utilizing data-driven insights and AI tools to enhance customer engagement and optimize marketing strategies.
Highest-signal resume keywords
Account Management ExperienceRestaurant Operations ExpertiseSalesforce ProficiencyConsultative Sales SkillsPresentation and Training Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer RetentionRevenue GrowthP&L ComprehensionContract RenewalsSales Opportunities IdentificationData-Driven PresentationsSystem ConfigurationMarketing Tool AdoptionObjection HandlingEconomic and Industry Analysis
Soft Skills
Interpersonal SkillsOrganizational SkillsConfidence in Public SpeakingRelationship BuildingProblem-Solving
Tools & Technologies
SalesforceGoogle SuiteAI ToolsApple ProductsMarketing Programs
Certifications & Qualifications
Valid Driver’s License
Industry Keywords
Restaurant ManagementHospitality EnvironmentCustomer ServiceMarketing ParticipationWest Coast Travel
About the role
Key responsibilities & impact- Lead customer retention and revenue growth within a territory of restaurants
- Build and maintain strategic relationships with restaurant leadership
- Aid in re-signing customers with expired contracts
- Achieve quarterly retention and upsell targets, including contract renewals and premium marketing tool adoption
- Identify sales opportunities and sell premium marketing tools
- Assist restaurant management with system configuration to optimize reservation flow
- Build and use data-driven presentations for ongoing business reviews
- Educate operators about industry trends using actionable insights
- Advocate for restaurant customers and resolve cross-functional issues
- Track weekly meeting and call activity in Salesforce
- Conduct monthly meetings with Elite members
- Capture product upgrade feedback for the team
- Report to the Manager, Account Managers
Requirements
What you’ll need- 2-3+ years of account management or equivalent experience in a restaurant/hospitality environment with validated customer service skills
- Applicants must live in either the Pacific Time Zone or Hawaii-Aleutian Time Zone
- Seattle or Hawaii residence strongly preferred
- Domestic travel required throughout West Coast and Hawaii
- Deep expertise in restaurant operations and management, including comprehension of P&L and financial statements
- Proven ability to handle objections and lead consultative sales conversations to achieve retention and revenue goals
- Strong writing, presentation, social, organizational, and interpersonal skills
- Confidence delivering training and speaking to groups
- Valid driver’s license and transportation
- Residency in Hawaii, Pacific, or Mountain Time Zones
- Experience using AI tools to draft and personalize outreach, research accounts, capture interaction data, and determine future strategy
- Knowledge of Google Suite, Salesforce, and Apple products and operating systems
- Experience collaborating with marketing teams to design and execute restaurant-specific marketing programs and promotional participation
- Demonstrated ability to track economic and industry drivers and thrive in an unstructured, forward-thinking environment
Benefits
Comp & perks- Work from (almost) anywhere for up to 20 days per year
- Company-paid therapy sessions through SpringHealth
- Company-paid subscription to Headspace
- Annual company-wide week off a year
- Paid parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Development Dollars
- Leadership development
- Access to thousands of on-demand e-learnings
- Travel Discounts
- Employee Resource Groups
- Competitive retirement and health plans
- Health benefits
- Flexible spending account
- Retirement benefits
- Life insurance
- Paid time off, including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays
- Parental leave benefits
- Annual bonus eligibility