Account Manager

OpenTable

. Lead customer retention and revenue growth within a territory of restaurants .

Posted 11/5/2026full-timeRemote • United StatesJuniorMid-Level💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management within the restaurant industry, focusing on customer retention, revenue growth, and consultative sales. Proficient in utilizing data-driven insights and tools to optimize customer engagement and drive contract renewals.

Highest-signal resume keywords

Account Management ExperienceRestaurant Operations ExpertiseSalesforce ProficiencyStrong Presentation SkillsConsultative Sales Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer RetentionRevenue GrowthP&L ComprehensionData-Driven PresentationsSales StrategyContract RenewalsSystem ConfigurationObjection HandlingTraining DeliveryMarket Analysis

Soft Skills

Interpersonal SkillsOrganizational SkillsCommunication SkillsConfidence in Public SpeakingRelationship Building

Tools & Technologies

SalesforceGoogle SuiteAI ToolsApple ProductsMarketing Programs

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Restaurant IndustryHospitality EnvironmentCustomer ServiceEconomic DriversForward-Thinking Environment

About the role

Key responsibilities & impact

Lead customer retention and revenue growth within a territory of restaurants
Report to the Manager, Account Managers
Serve as a trusted advisor to restaurant customers and engage proactively with the local restaurant industry
Cultivate high-level relationships and aid in re-signing customers with expired contracts
Build and maintain strategic relationships with restaurant leadership to achieve retention and upsell targets
Sell premium marketing tools and drive contract renewals and adoption
Understand customer needs, identify sales opportunities, and achieve quarterly company goals and sales objectives
Assist restaurant management with system configuration to optimize reservation flow
Build and use data-driven presentations for ongoing business reviews
Educate operators about industry trends using actionable, data-driven insights
Advocate for restaurant customers and resolve cross-functional issues
Track weekly meeting and call activity in Salesforce
Conduct monthly meetings with Elite members
Capture product upgrade feedback for the team
Travel domestically throughout the West Coast and Hawaii

Requirements

What you’ll need

2-3+ years of account management or equivalent experience in a restaurant/hospitality environment with validated customer service skills
Residency in the Pacific Time Zone or Hawaii-Aleutian Time Zone; Seattle or Hawaii residence strongly preferred
Domestic travel required throughout the West Coast and Hawaii
Deep expertise in restaurant operations and management, including comprehension of P&L and financial statements
Proven ability to handle objections and lead consultative sales conversations to achieve retention and revenue goals
Strong writing, presentation, social, organizational, and interpersonal skills
Confidence delivering training and speaking to groups
Valid driver’s license and transportation
Residency in Hawaii, Pacific, or Mountain Time Zones to align with the territory and team
Preferred: college degree in a relevant field
Preferred: experience using AI tools for outreach, account research, interaction data, and strategy
Preferred: knowledge of Google Suite, Salesforce, and Apple products and operating systems
Preferred: experience collaborating with marketing teams on restaurant-specific marketing programs
Preferred: ability to track economic and industry drivers and thrive in an unstructured, forward-thinking environment

Benefits

Comp & perks

Work from (almost) anywhere for up to 20 days per year
Company-paid therapy sessions through SpringHealth
Company-paid subscription to Headspace
Annual company-wide week off a year
Paid parental leave
Generous paid vacation + time off for your birthday
Paid volunteer time
Development Dollars
Leadership development
Access to thousands of on-demand e-learnings
Travel Discounts
Employee Resource Groups
Competitive retirement and health plans
Health benefits
Flexible spending account
Retirement benefits
Life insurance
Paid time off, including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays
Parental leave benefits
Flexible schedule tailored to a global workforce operating across multiple time zones