Systems Engineer

OpenTeams

. Own and manage the internal request queue, triaging, resolving, escalating, and tracking requests to completion .

Posted 9/24/2026full-timeRemote • United StatesJunior💰 $85,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support and systems administration, with a strong focus on cloud infrastructure management, security practices, and effective communication. Proficient in deploying and maintaining applications using Kubernetes and managing SaaS tools like Google Workspace.

Highest-signal resume keywords

Cloud Infrastructure ManagementKubernetes DeploymentLinux Command Line ProficiencyScripting in Python or BashIT Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

LinuxNetworking FundamentalsPythonBashGitAWSAzureGCPKubernetesSQL

Soft Skills

Strong Written CommunicationGenuine Service OrientationWillingness to Learn

Tools & Technologies

Google WorkspaceSlackArgoCDHelmTerraformPrometheusGrafanaOpenTelemetryAstroJupyterHub

Certifications & Qualifications

Security+

Industry Keywords

SaaSIdentity and SSO StandardsRegulated Environment ExposureNIST 800-53FedRAMP

Tech Stack

Tools & technologies

AnsibleAWSAzureCloudDNSFirewallsFluxGoogle Cloud PlatformGrafanaKubernetesLinuxOpen SourcePrometheusPythonSQLTerraform

About the role

Key responsibilities & impact

Own and manage the internal request queue, triaging, resolving, escalating, and tracking requests to completion
Administer Google Workspace and identity systems, including accounts, groups, SSO integrations, security policies, onboarding, and offboarding
Support provisioning and maintenance of cloud infrastructure, including accounts, IAM roles, networking basics, resource tagging, and cost visibility
Deploy and operate internal applications on Kubernetes using Helm and ArgoCD under senior-engineer guidance
Maintain the internal Astro website backed by EmDash, including build pipelines, deployments, DNS, and content publishing support
Build and maintain monitoring and alerting while reducing alert noise
Handle security and access hygiene, including patching, MFA enforcement, access reviews, endpoint configuration, and offboarding
Handle incoming customer-team issues by reproducing problems, gathering logs and context, resolving issues covered by procedure, and handing off others
Execute deployment and maintenance runbooks against customer environments
Track issues through closure and maintain accurate customer-facing status
Assist with hardening and compliance work, including hardened configurations, control evidence, and infrastructure documentation
Grow into environment builds, configuration changes, and platform ownership
Transfer effective patterns between customer platforms and internal systems
Participate in incident response and contribute to system-focused postmortems
Collaborate with a fully remote distributed team using asynchronous communication

Requirements

What you’ll need

1–3 years of combined experience in IT support, systems administration, or infrastructure work
Comfort with Linux and the command line, including filesystems, permissions, processes, logs, systemd, package management, and SSH
Working understanding of networking fundamentals: DNS, DHCP, HTTP/TLS, VPNs, and firewalls
Scripting ability in Python and/or Bash
Comfort with Git and pull request workflows
Hands-on exposure to at least one major cloud provider: AWS, Azure, or GCP
Exposure to containers
Experience administering SaaS tools such as Google Workspace or Slack, including user lifecycle and permissions
Strong written communication skills
Genuine service orientation
Willingness to learn and acknowledge knowledge gaps
U.S. citizenship
Eligibility to obtain and maintain a Secret security clearance, including a federal background investigation
Preferred: SQL and relational databases
Preferred: Kubernetes, kubectl, and Helm
Preferred: GitOps tooling such as ArgoCD or Flux, or CI/CD pipelines
Preferred: Infrastructure-as-code tools such as OpenTofu, Terraform, Pulumi, or Ansible
Preferred: Identity and SSO standards including Keycloak, OIDC, or SAML
Preferred: Monitoring and observability tools such as Prometheus, Grafana, or OpenTelemetry
Preferred: Frontend or static site experience, particularly Astro, or headless CMS experience
Preferred: Python data science ecosystem or JupyterHub familiarity
Preferred: Security+ or comparable certification, or security fundamentals coursework
Preferred: Regulated or government environment exposure, including RMF, NIST 800-53, FedRAMP, or restricted-network deployment
Preferred: Open source contribution experience

Benefits

Comp & perks

100% employer paid medical premiums for employees
Self-managed PTO with a minimum time off requirement
Career framework providing a pathway and recognition of increased impact
Opportunities to collaborate with global experts
Open source project contribution opportunities
Support to learn fast
Flexible fully remote work with asynchronous collaboration