OpenTeams

Systems Engineer

• Own and manage the internal request queue, triaging, resolving, escalating, and tracking requests to completion
• Administer Google Workspace and identity systems, including accounts, groups, SSO integrations, security policies, onboarding, and offboarding
• Support provisioning and maintenance of cloud infrastructure, including accounts, IAM roles, networking basics, resource tagging, and cost visibility
• Deploy and operate internal applications on Kubernetes using Helm and ArgoCD under senior-engineer guidance
• Maintain the internal Astro website backed by EmDash, including build pipelines, deployments, DNS, and content publishing support
• Build and maintain monitoring and alerting while reducing alert noise
• Handle security and access hygiene, including patching, MFA enforcement, access reviews, endpoint configuration, and offboarding
• Handle incoming customer-team issues by reproducing problems, gathering logs and context, resolving issues covered by procedure, and handing off others
• Execute deployment and maintenance runbooks against customer environments
• Track issues through closure and maintain accurate customer-facing status
• Assist with hardening and compliance work, including hardened configurations, control evidence, and infrastructure documentation
• Grow into environment builds, configuration changes, and platform ownership
• Transfer effective patterns between customer platforms and internal systems
• Participate in incident response and contribute to system-focused postmortems
• Collaborate with a fully remote distributed team using asynchronous communication