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Tech Stack
Tools & technologiesITSMServiceNowSplunk
About the role
Key responsibilities & impact- Act as the primary technical advisor for enterprise accounts focused on ITSM and Discovery/CMDB initiatives
- Lead discovery workshops to understand customers’ service management processes, visibility challenges, and operational objectives
- Map OpenText SMAX and UCMDB capabilities to customer goals, highlighting automation, service correlation, and impact analysis
- Deliver tailored demonstrations and proof-of-concepts showcasing integrated ITSM and Discovery workflows
- Present value propositions to CxO and IT leadership audiences
- Own the technical sales strategy from qualification to closure
- Develop and present ROI/TCO business cases
- Support RFP/RFI responses with detailed, competitive, technically sound proposals
- Collaborate with account executives, product management, and services
- Partner with Product Management, Presales, and Services for solution alignment
- Share field insights, best practices, and success stories
- Represent OpenText as a subject matter expert at industry events, webinars, and customer engagements
Requirements
What you’ll need- 7+ years in enterprise presales or solution consulting focused on ITSM and Discovery/CMDB
- Proven experience building and demonstrating integrated service management and configuration management solutions
- Strong understanding of IT operations, event management, and automation processes
- Familiarity with ServiceNow, BMC, Dynatrace, Splunk, and SolarWinds
- Solid understanding of ITIL, IT4IT, and SRE frameworks
- Expertise in Incident, Change, Problem, Request, and Knowledge Management
- Experience designing and implementing modern ITSM architectures with automation and self-service capabilities
- Deep knowledge of UCMDB or equivalent platforms, including ServiceNow, BMC Helix, and Device42
- Ability to model dependencies, manage configuration data quality, and drive service impact visualization
- Experience integrating CMDB with ITSM, event, and automation tools
- Understanding of event correlation, anomaly detection, and root cause analysis
- Familiarity with network discovery, topology visualization, and performance monitoring
- Strong consultative, presentation, storytelling, problem-solving, and analytical skills
- Ability to simplify complex concepts into clear business value narratives
- Self-driven, collaborative, and strategic mindset with a passion for technology-led transformation
Benefits
Comp & perks- Variable and commission compensation opportunities for eligible roles
- Vacation entitlement
- Paid time off
- Comprehensive benefits package supporting physical, emotional, and financial wellbeing
- Equal employment opportunity and inclusive workplace
- Reasonable accommodation during the application or recruiting process