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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing enterprise customer accounts, cultivating executive relationships, and driving revenue growth through strategic account management and cross-functional collaboration. Proficient in negotiating contracts and resolving complex customer issues while ensuring customer satisfaction and operational consistency.
Highest-signal resume keywords
Enterprise Account ManagementRevenue Growth StrategyCross-Functional CollaborationContract NegotiationCustomer Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Revenue RecognitionBilling ManagementSales OperationsContract ManagementBusiness Development
Soft Skills
Interpersonal SkillsRelationship ManagementLeadershipProblem-SolvingCommunication
Tools & Technologies
Microsoft OfficeSalesforceSAPReporting ToolsEDI Solutions
Industry Keywords
Customer OperationsAccount GovernanceClient ManagementRevenue TrendsUpselling
About the role
Key responsibilities & impact- Support and provide strategic direction for large multinational clients
- Cultivate executive relationships
- Manage and grow account revenue
- Identify new business opportunities
- Oversee day-to-day client management
- Review and manage revenue-related and contractual matters
- Manage contract renewals, upselling, delivery and billing issues, revenue recognition, collections, and client escalations
- Collaborate with billing, accounts receivable, revenue recognition, deal desk, contracts, sales operations, and cancellations teams
- Build relationships with field sales, professional services, and support teams
- Facilitate positive long-term client relationships and represent OpenText in customer-facing communications
- Align account strategy with Field Sales teams
- Lead resolution of issues and risks through cross-functional collaboration
- Own customer satisfaction from contract through steady-state service delivery
- Review agreements, measure utilization, and negotiate renewals
- Forecast and monitor client revenue trends
- Establish account governance and proactive communication cadence
- Remediate billing and revenue recognition issues
- Partner across teams to ensure delivery consistency and revenue growth
- Identify revenue opportunities aligned with customer strategy
Requirements
What you’ll need- 5+ years experience managing enterprise customer accounts
- Strong interpersonal and relationship management skills
- Ability to manage complex, cross-functional customer issues
- Leadership experience in matrix organizations
- Sales, solution consulting, and finance/revenue experience
- Knowledge of EDI solutions and customer operations
- Bachelor’s degree in Business Administration or similar
- Ability to negotiate scope, costs, and deliverables
- Fluency in Microsoft Office, Salesforce, SAP, and reporting tools
Benefits
Comp & perks- Benefits package supporting physical, emotional, and financial wellbeing
- Variable and commission compensation opportunities for eligible roles
- Vacation entitlement
- Paid time off
- Reasonable accommodations during the application or recruiting process
- Diversity, inclusion, and respectful workplace environment