Senior Technical Support Specialist – Virtual Fax Support

OpenText

. Act as the main technical escalation level for customers and internal stakeholders, primarily supporting OpenText Fax (RightFax) and legacy products including RightFax Express, Alchemy, and Workflow .

Posted 10/8/2026full-timeMakati City • PhilippinesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates technical mastery of OpenText Fax (RightFax) and strong diagnostic skills in Windows Server environments, while effectively mentoring team members and providing advanced troubleshooting support. Capable of building relationships across teams and delivering training materials to enhance product knowledge.

Highest-signal resume keywords

OpenText Fax (RightFax) MasteryWindows Server ExpertiseMicrosoft SQL Server ConfigurationAdvanced Troubleshooting SkillsTechnical Advisory Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

OpenText Fax (RightFax)Windows ServerMicrosoft SQL ServerIIS ConfigurationEthernet NetworkingIP NetworkingTechnical Documentation InterpretationProblem-SolvingDiagnostic SkillsCloud Offerings Support

Soft Skills

LeadershipCollaborationCustomer-Facing ProfessionalismPatienceComposure

Tools & Technologies

RightFax ConnectRightFax Managed ServicesAlchemyWorkflow

Industry Keywords

Technical EscalationService DeliveryCustomer SupportTechnical ExpertiseTeam Mentoring

Tech Stack

Tools & technologies

CloudMS SQL ServerSQL

About the role

Key responsibilities & impact

Act as the main technical escalation level for customers and internal stakeholders, primarily supporting OpenText Fax (RightFax) and legacy products including RightFax Express, Alchemy, and Workflow
Provide escalation support for cloud offerings, RightFax Connect and RightFax Managed Services
Act as the customer’s administrator or telephony team by troubleshooting issues directly on servers and recovering from outages
Offer advanced troubleshooting advice and technical guidance to product support team members
Lead resolution of high-priority or high-impact customer escalations, coordinating with Engineering when necessary
Mentor team members, demonstrate leadership, share technical expertise, and foster a collaborative team environment
Participate in after-hours on-call rotations
Conduct in-depth testing of product issues across various environments
Develop and deliver workshop content and training materials across products and processes
Work independently on complex assignments and develop actionable recommendations
Perform hands-on diagnostics on customer servers, including recovery from outages and system-level issues
Ensure integration and support across multiple OpenText products and environments
Communicate with Engineering and internal teams to drive resolution and continuous improvement

Requirements

What you’ll need

University or college degree in a technology-related field, or equivalent work experience
High level of proficiency in information technology and service delivery
Technical mastery of OpenText Fax (RightFax)
In-depth knowledge of Windows Server environments
Hands-on experience with Microsoft SQL Server and IIS configuration
Strong diagnostic and problem-solving abilities
Ability to interpret and apply technical documentation effectively
Working knowledge of Ethernet and IP networking
Proven ability to build strong relationships across technical and non-technical teams
Experience serving as a technical advisor or subject matter expert
High level of patience, composure, and professionalism in customer-facing scenarios

Benefits

Comp & perks

Opportunity to partner with highly regarded companies
Opportunity to tackle complex issues and contribute to digital transformation projects
Dynamic, collaborative, and fun work environment
Opportunities to take on new challenges and grow expertise