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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive franchise operations experience with a focus on compliance, training, and performance improvement. Proficient in utilizing CRM and ERP platforms to enhance operational efficiency and drive franchise growth.
Highest-signal resume keywords
Franchise Operations ExperienceTraining Program DevelopmentPerformance Metrics AnalysisHubSpot ProficiencyDynamics Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Franchise ComplianceBusiness Strategy TrainingFinancial AcumenPeople ManagementPerformance TrackingDevelopment PlanningOperational Improvement
Soft Skills
Strong CommunicationInterpersonal SkillsSolutions-Focused MindsetGrowth Orientation
Tools & Technologies
HubSpotDynamicsCRM PlatformsERP Platforms
Industry Keywords
Franchise DevelopmentVendor ManagementJanitorial Operations
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Partner with franchisees to ensure compliance with OpenWorks’ training, standards, and operational requirements
- Lead franchise onboarding and provide guidance for new owners
- Deliver training programs focused on business strategy, financial acumen, and people management
- Track performance metrics and coach franchisees using actionable development plans
- Partner with leadership and cross-functional teams to address non-compliance and support improvement initiatives
- Drive adoption of systems and technology, including HubSpot and Dynamics, to improve operational efficiency
Requirements
What you’ll need- 7+ years of franchise experience, with at least 5 years in franchise operations, development, or vendor management
- Proven track record of supporting franchise programs with measurable impact on compliance, growth, or profitability
- Familiarity with janitorial operations and CRM or ERP platforms; HubSpot and Dynamics preferred
- Strong communication and training skills; comfortable presenting to groups virtually and in person
- Metrics-driven mindset with ability to analyze performance and recommend improvements
- Growth-oriented and solutions-focused with strong interpersonal skills
- Willingness to travel quarterly or as needed
Benefits
Comp & perks- Competitive compensation
- Benefits
- Opportunity to grow your career
- Inclusive, forward-thinking work environment
