OpenWorks

Operations

• Own the operational performance of an assigned territory
• Build strong relationships with customers and service providers to ensure exceptional service
• Drive customer retention and identify opportunities for territory growth
• Support provider performance, accountability, and territory coverage
• Identify operational challenges and implement practical solutions
• Analyze performance metrics and use data to improve results
• Partner cross-functionally to resolve issues and continuously improve operations

Operations Manager

Account Executive

• Own the full national sales cycle from prospecting through close
• Drive new customer revenue through strategic prospecting and disciplined execution
• Acquire new logos and expand existing national accounts using a land-and-expand model
• Use the consultative, customer-first “OW Way” to uncover needs and deliver tailored facility service solutions
• Lead complex, multi-stakeholder sales processes, including discovery, solution design, pricing, proposals, and contract negotiation
• Build and execute account strategies engaging VP- to C-suite decision-makers
• Develop customized proposals and deliver virtual and in-person presentations
• Partner with Operations, Strategic, and Pricing teams to deliver accurate, competitive solutions
• Ensure smooth handoff of new clients to Operations after close
• Share best practices, insights, and market feedback to improve the sales organization

Major Account Executive

Consultant

• Partner with franchisees to ensure compliance with OpenWorks’ training, standards, and operational requirements
• Lead franchise onboarding and provide guidance for new owners
• Deliver training programs focused on business strategy, financial acumen, and people management
• Track performance metrics and coach franchisees using actionable development plans
• Partner with leadership and cross-functional teams to address non-compliance and support improvement initiatives
• Drive adoption of systems and technology, including HubSpot and Dynamics, to improve operational efficiency

Operations Manager

Operations Manager

Major Account Executive

Franchise Business Consultant