Oper Credits

Business Analyst

• Run discovery workshops with business and IT stakeholders at customer organizations
• Capture functional and business requirements in clear, well-structured documentation
• Map requirements to Oper's product and identify out-of-the-box functionality, configuration needs, and engineering requirements
• Translate business needs into user stories and functional specifications
• Manage stakeholder expectations throughout the project lifecycle
• Review technical API documentation from core banking systems, CRMs, and online banking platforms
• Work with Oper engineering to identify and define integration points
• Document data flows, contracts, and edge cases
• Recommend what to integrate immediately versus later
• Configure mortgage products, business rules, and customer journeys inside the Oper platform
• Validate configurations against agreed scope and acceptance testing
• Lead training sessions for end users and customer champions
• Support customers through go-live and early adoption, then hand over to Customer Success
• Use AI tools to scaffold documentation, draft specifications, summarize workshops, accelerate analysis, and automate processes
• Identify where AI compounds delivery work and help define an AI-native delivery function
• Report to the Head of Customer Success and collaborate with Customer Success, Product, and Engineering teams

AI-Native Business Analyst