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OPSWAT

Technical Support Engineer

OPSWAT

. Collaborate with the global OPSWAT Support team to resolve technical issues promptly and effectively while meeting published SLAs .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Technical Support and Professional Services, with a strong focus on customer relationship management and technical problem-solving. Proficient in OPSWAT products, system implementation, and troubleshooting across various IT environments.

Highest-signal resume keywords
Technical Account ManagementWindows Server ProficiencyCybersecurity KnowledgeCustomer Relationship ManagementTechnical Support Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical SupportSystem ImplementationTroubleshootingWindows ProficiencyLinux UnderstandingMacOS UnderstandingApplication PatchingOperating System PatchingLog AnalysisVirtual Machine Utilization
Soft Skills
Interpersonal AbilitiesCommunication SkillsPresentation SkillsCustomer-Oriented AttitudeAnalytical Thinking
Tools & Technologies
OPSWAT OESIS FrameworkVirtual Machines
Certifications & Qualifications
Bachelor’s Degree in Computer ScienceInformation Technology Certification
Industry Keywords
Technical SupportProfessional ServicesCybersecurityCritical Infrastructure ProtectionIT Environments

Tech Stack

Tools & technologies
Cyber SecurityLinuxMacOS

About the role

Key responsibilities & impact
  • Collaborate with the global OPSWAT Support team to resolve technical issues promptly and effectively while meeting published SLAs
  • Act as a Technical Account Manager for technically skilled customers, primarily engineers, technical product managers, and IT personnel
  • Deliver professional services for implementation and integration of the OPSWAT OESIS Framework product line
  • Build and maintain strong customer relationships through scheduled issue-review calls and internal customer tracking workflows
  • Support customers worldwide, focusing primarily on US time zone customers
  • Improve internal issue management processes to streamline resolutions
  • Coordinate activities among Support, R&D, Product Management, and other departments globally
  • Develop expertise in OPSWAT products and provide functional and technical insights
  • Advise customers on aligning OPSWAT solutions with IT requirements and goals
  • Identify opportunities to improve customer environments with OPSWAT technology
  • Contribute to special projects, including technical demonstrations for Sales and evaluating new product releases
  • Mentor team members, enhance customer support processes, maintain customer satisfaction, and contribute to product development initiatives

Requirements

What you’ll need
  • Bachelor’s degree, preferably in Computer Science, Information Technology, or a related field; equivalent experience, training, and certifications will also be considered
  • 5+ years of experience in Technical Support, Professional Services, or a similar role
  • Strong technical background and familiarity with IT environments, including system implementation and troubleshooting
  • Proficient knowledge of Windows and Windows Server
  • Basic understanding of Linux and macOS, particularly networking concepts, application patching, and operating system patching
  • Foundational knowledge of cybersecurity and critical infrastructure protection
  • Excellent interpersonal and communication abilities
  • Strong presentation skills
  • Customer-oriented attitude and ability to handle challenging situations
  • Ability to think logically, analyze logs, and troubleshoot software and IT-related issues
  • Capability to analyze and improve operational processes
  • Hands-on utilization of virtual machines to test virtual clients running Windows, macOS, and Linux platforms

Benefits

Comp & perks
  • A collaborative and innovative work environment
  • Opportunities for professional growth and development
  • Competitive salary and benefits package
  • The chance to work on cutting-edge technologies and make a meaningful impact
  • Bonuses, benefits, and equity eligibility in addition to base pay