OPSWAT

Product Manager

• Own the vision, strategy, roadmap, growth, adoption, and commercial outcomes for MetaDefender Cloud
• Operate as the business owner for a trust-critical enterprise cloud product
• Define prevention tier ladders, packaging, pricing, metering, discount guidance, and the price book
• Own contractual SLAs, latency, availability, recovery objectives, automatic failover, and multi-region resilience
• Maintain and extend ISO 27001, SOC 2, and other certifications, plus data-privacy and data-residency posture
• Run the shared platform serving web proxy and ICAP protection, secure storage, email security, Salesforce, and threat hunting
• Own cost per scan, unit economics, margin, performance, and cost efficiency
• Lead platform transitions, customer migration paths, and retirement of legacy offerings
• Grow cloud marketplace, channel, reseller, and distribution partnerships
• Build the Technology Partners program with SDKs, API documentation, automated onboarding, and vetting
• Drive product-led growth through self-serve, paid conversion, inbound, digital funnels, and upgrade paths
• Shape onboarding, console, and API experiences for cloud architects, platform engineers, and enterprise security leaders
• Enable sales, participate in anchor events, work with channel partners, and measure ROI
• Monitor KPIs including tier mix, NDR, GDR, realization, platform performance, and unit cost
• Lead, mentor, and scale the MetaDefender Cloud product team
• Communicate strategy, progress, and results to internal teams, executives, and customers

Director of Product Management – MetaDefender Cloud

• Own the vision, strategy, roadmap, and execution of the MetaDefender Endpoint portfolio
• Own endpoint use cases including peripheral media protection, advanced compliance, vulnerability assessment, patch management, zero trust access, and endpoint platform capabilities
• Manage endpoint agents across Windows, macOS, iOS, and Android
• Steward the free MetaDefender Endpoint community edition, growing adoption, gathering feedback, and converting adoption into commercial value
• Partner daily with global R&D teams on architecture, prioritization, requirements, trade-offs, and timely releases
• Drive patch management and compliance as growth directions, including differentiated roadmap and go-to-market
• Establish MetaDefender Endpoint as a shared architecture for multiple OPSWAT product lines
• Apply AI across product research, requirements, analysis, and delivery
• Develop business cases, pricing, packaging, and technology/channel partnerships
• Lead market and competitive analysis and identify customer needs
• Gather user feedback, analyze usage data, and drive continuous product improvement
• Coordinate with engineering, sales, marketing, and support for high-quality releases and portfolio integration
• Establish KPIs and monitor commercial and community product performance
• Communicate strategy, updates, and results to internal teams, executives, customers, and partners
• Build, mentor, and lead a cross-disciplinary team of product managers, product designers, product marketing, and engineering professionals
• Report to the Chief Product Officer (CPO)

Senior Director of Product Management

Chief Marketing Officer

• Own HubSpot architecture, workflows, lifecycle stages, integrations, scoring models, nurture programs, reporting, and emerging agent capabilities
• Manage and optimize integrations across HubSpot, SalesLoft, 6sense, ZoomInfo, Sequel.io, and SugarCRM
• Lead routing, scoring, lifecycle nurtures, campaign execution, and operational data flow
• Own martech budget, vendor relationships, renewals, and build-versus-buy-versus-automate decisions
• Partner with the AI engineer to design and ship integrations, data pipelines, enrichment and research automations, and agent-assisted workflows
• Define problems, scope solutions, set success criteria, prioritize engineering work, and own requirements, testing, rollout, adoption, and documentation
• Set quality standards and governance for AI-assisted output and marketing data handling
• Monitor platform health, establish alerting, resolve issues, and manage documentation, enablement, change management, and release cadences
• Serve as subject matter expert across Marketing, Sales, Operations, and IT and translate business requirements into technical configurations
• Maintain marketing data integrity and GDPR/CAN-SPAM compliance
• Own the lead lifecycle from capture through enrichment, deduplication, scoring, routing, SLA monitoring, SDR handoff, and opportunity creation
• Analyze lead follow-up, SLA adherence, pipeline conversion, and disposition trends; provide recommendations
• Partner with SDR and Sales Operations leadership to improve lead flow, ABM prioritization, and handoff quality
• Build nurture programs, run funnel growth experiments, analyze campaign and funnel performance, and deliver recurring insights
• Build dashboards and reporting on marketing revenue impact and maintain a single source of truth across HubSpot and SugarCRM
• Design automation and orchestration workflows, evaluate AI features, eliminate manual tasks, and lead AI adoption through working sessions and playbooks
• Report directly to the CMO and partner with Revenue Marketing, SDR leadership, and Sales Operations

Director of Marketing Operations

Support Engineer

• Collaborate with the global OPSWAT Support team to resolve technical issues promptly and effectively while meeting published SLAs
• Act as a Technical Account Manager for technically skilled customers, primarily engineers, technical product managers, and IT personnel
• Deliver professional services for implementation and integration of the OPSWAT OESIS Framework product line
• Build and maintain strong customer relationships through scheduled issue-review calls and internal customer tracking workflows
• Support customers worldwide, focusing primarily on US time zone customers
• Improve internal issue management processes to streamline resolutions
• Coordinate activities among Support, R&D, Product Management, and other departments globally
• Develop expertise in OPSWAT products and provide functional and technical insights
• Advise customers on aligning OPSWAT solutions with IT requirements and goals
• Identify opportunities to improve customer environments with OPSWAT technology
• Contribute to special projects, including technical demonstrations for Sales and evaluating new product releases
• Mentor team members, enhance customer support processes, maintain customer satisfaction, and contribute to product development initiatives

Director of Product Management – MetaDefender Cloud

Senior Director of Product Management

Director of Marketing Operations

Technical Support Engineer